Karol Valdez
Laurel,MD
Summary
Dynamic customer service professional skilled in resolving complex inquiries and managing substantial interactions. Expertise in bilingual communication supports enhanced client relations while ensuring compliance with federal regulations. Committed to driving customer satisfaction and operational efficiency through effective problem-solving and collaboration.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Social Security Administration
Suitland, Maryland
07.2023 - Current
- Resolved customer concerns via phone and in-person, demonstrating professionalism and empathy while ensuring confidentiality and compliance with federal regulations.
- Managed a high volume of customer interactions while meeting service goals and accuracy standards.
- Assisted customers with inquiries regarding their benefits, Medicare
- Collaborated with claims specialists to address and resolve complex customer issues effectively.
- providing explanation on policies, procedures and eligibility requirements.
- Processed and transferred MCDR cases to DDS, ensuring accurate electronic records and documentation in SSA systems.
Front Desk Lead
RSI Rehabilitation Services
Laurel, MD
01.2021 - 01.2023
- Supervised front desk representatives to ensure compliance with company policies in daily operations.
- Verified insurance for new and current patients to facilitate seamless patient onboarding.
- Followed up and documented with therapists on ongoing care to maintain continuity of patient treatment.
Administrative Assistant
Laurel Radiology Services
Laurel, MD
01.2018 - 01.2021
- Functioned as the front office contact for all administrative tasks.
- Establish and maintain paper and electronic files/for medical staff, including assisting the Radiologist with reports.
- Manage medical records and documentation in accordance with hippa regulations.
- Analyze test results to ensure patients wellness to proceed with Nuclear/ CT exam.
Voter Registration Specialist and Legal Assistant
District of Columbia Board of Elections and Ethics
Washington, DC
01.2016 - 12.2017
- During the election seasons, greet, assist and direct voters to the correct voting stations, answer questions, and interpret votinginstructions). Also, help voters to complete the Voter Registration Application and issue a live ballot.
- Coordinate language access services for the Office of the General Counsel (translate voting instructions, serve as in-house interpreter,compile language access folders etc.)
- Supported attorneys and senior elections officials by managing administrative tasks that ensured smooth operations.
- File and scan all court/ petition documents accordingly.
Office Manager
Merry Maids
Laurel, MD
01.2011 - 01.2016
- Developed and implemented yearly business and operations plan to align with agency goals.
- Oversaw daily agency operations to ensure smooth workflow and service delivery.
- Managed bank deposits, reconciliations, and accounts payable-receivable processes for accurate financial oversight.
- Prepared weekly payroll using ADP Time and Attendance Management software.
Receptionist
West-Val
Encino, CA
01.2007 - 01.2010
- Verified insurance and coordinated with doctors’ offices for medication refill authorization.
- Operated cash register, processing customer payments efficiently.
- Analyzed data to resolve customer inquiries and provide accurate information.
Education
Medical Assistant Diploma -
Bryman College
Certified Phlebotomy Technician -
Saint Agnes Hospital
Skills
- Client Liaison
- Billing & Coding
- Records Management
- Office Management
- Spanish fluency
Previous Experience
- Care Giver, 01/01/04, 01/01/07
- Personal Assistant for Real Estate Agent, 01/01/01, 01/01/03, Van Nuys, CA
- Audio Video Supply, 01/01/00, 01/01/01, Woodland Hills, CA
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Social Security Administration
07.2023 - Current
Front Desk Lead
RSI Rehabilitation Services
01.2021 - 01.2023
Administrative Assistant
Laurel Radiology Services
01.2018 - 01.2021
Voter Registration Specialist and Legal Assistant
District of Columbia Board of Elections and Ethics
01.2016 - 12.2017
Office Manager
Merry Maids
01.2011 - 01.2016
Receptionist
West-Val
01.2007 - 01.2010
Medical Assistant Diploma -
Bryman College
Certified Phlebotomy Technician -
Saint Agnes Hospital