Karol Williams
Canton
Summary
Dynamic small business owner with a proven track record at Lucky Mental Consulting, excelling in customer relations and operational efficiency. Cultivated strong client relationships, boosting repeat business and referrals. Expertise in administrative oversight and human resources, driving exceptional service and satisfaction through effective process implementation.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Owner
Lucky Mental Consulting
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established foundational processes for business operations.
Housekeeping Team Leader
Quality Inn Hotel
05.2013 - 09.2013
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Communicated repair needs to maintenance staff.
- Managed staff of 5 housekeepers.
Industrial Building Cleaner
Jantech Office Cleaning
04.2012 - 11.2012
- Promoted environmental sustainability with eco-friendly cleaning products and waste reduction strategies.
- Conducted regular risk assessments, identifying potential hazards and implementing corrective measures to prevent accidents or incidents in the workplace.
- Increased productivity by maintaining clean, organized, and clutter-free workspaces for employees.
- Ensured compliance with industry regulations by using proper disposal methods for hazardous materials.
- Contributed to a positive company image by ensuring a consistently clean appearance of the facility''s exterior and interior spaces.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
Education
Bachelor of Arts - Psychology
Ashford University
San Diego, CA10-2028
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Administrative oversight
- Human resources
Timeline
Owner
Lucky Mental Consulting
04.2024 - Current
Housekeeping Team Leader
Quality Inn Hotel
05.2013 - 09.2013
Industrial Building Cleaner
Jantech Office Cleaning
04.2012 - 11.2012
Bachelor of Arts - Psychology
Ashford University
Similar Profiles
Jean BalanquitJean Balanquit
Administrative Assistant at Lucky 365 Consulting Corp.Administrative Assistant at Lucky 365 Consulting Corp.
Lucky Blessing EmiLucky Blessing Emi
Principal Consultant at Lucky Emi ConsultingPrincipal Consultant at Lucky Emi Consulting
Keara Nadeau-GrandyKeara Nadeau-Grandy
Director of Clinical Operations at Canopy Mental Health & Consulting and Canopy RootsDirector of Clinical Operations at Canopy Mental Health & Consulting and Canopy Roots
Argeniz Ramirez- HernandezArgeniz Ramirez- Hernandez
Assistant General Manager at Chick-fil-AAssistant General Manager at Chick-fil-A
DEANNA LANEDEANNA LANE
Sales Administrative Assistant at KyoceraSales Administrative Assistant at Kyocera