Karola Kern
Charleston,SC
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
- Surpassed revenue goals in four consecutive quarters.
- Spearheaded the transition to a new self-checkout model at the district level, delivered training to 35+personnel on the POS system, and reduced operation cost by 25%.
- Managed a team of 15+ store managers responsible for 70 staff, coordinated operations for 10+store locations,drove process improvements, and oversaw $50M in annual P&L
- Led the implementation of leadership development programs to enhance operational performance across the district,resulting in a 10% increase in customer service ratings.
- Decreased shrink from 2.5% to .96%
Overview
11
11
years of professional experience
Work History
District Manager
GPM Investments
Charleston, SC
08.2021 - Current
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Conducted market research and reported on competitors.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
District Manager
Dollar General
Atlanta, GA
05.2016 - 08.2021
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Built sales to over $6.7Million by effectively rolling out new programs across 21 regional stores.
- Maintained inventory/shrink rating of less than .54%.
- Successfully improved employment turnover through creating incentive and training programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Performed variety of functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Oversaw training courses and promotional paths for professionals and leaders.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Property Manager
Stay Management
Savannah, GA
05.2012 - 05.2016
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- cle history and program regulations.c
- Created and updated marketing materials for department programs and properties.
- Oversaw budgeting process for assigned properties.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Handled resident complaints and expedited maintenance requests.
Education
Associate of Applied Business - Business Administration And Management
05.1999
Some College (No Degree) - Business And Managerial Economics
High School Diploma -
Skills
- Profit and revenue-generating strategies
- Sales tracking
- Multidisciplinary team leadership
- Store growth planning
- P&L Management
- Osha Compliant
- Self-motivated
- Managing retail build outs
- Operations management
- Budgeting
- Leadership skills
- Financial Management
- Vendor management
- Staff Management
- Strategic planning
- Negotiation
- Business administration
- Creative merchandising
- Sales and marketing
Languages
German
Native/ Bilingual
Accomplishments
- Promoted from Store Manager Candidate to Regional Training Store Manager, in less than 12-months.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Exceeded sales goals by average of 149 % in 1 Year.
- Improved delivery of Coke, Pepsi, Redbull by implementing sales goal, realizing overall increase in customer satisfaction and cost efficiency.
- Developed and implemented new loss prevention methods which resulted in a 95 % reduction in shrinkage rates.
- Interviewed over 50 people and successfully staffed 16 new store locations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
District Manager - GPM Investments
08.2021 - Current
District Manager - Dollar General
05.2016 - 08.2021
Property Manager - Stay Management
05.2012 - 05.2016
Savannah Technical College - Associate of Applied Business, Business Administration And Management
Savannah Technical College - Some College (No Degree), Business And Managerial Economics
Grund Und Hauptschule - High School Diploma,