Karole Stevens
Benton Harbor
Summary
Accomplished Operations Manager and Senior Account Coordinator at KSS Enterprises, adept in CRM software and exceptional customer service. Proven track record in enhancing account retention and optimizing performance through strategic problem-solving and team empowerment. Excelled in fostering client loyalty and streamlining operations, significantly boosting efficiency and satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Account Coordinator
KSS Enterprises
06.2024 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Maximized client retention with proactive follow-ups, relationship-building activities, and personalized care initiatives.
- Reduced client attrition by proactively identifying potential issues and providing tailored solutions.
Operations Manager
Thayer, Inc /KSS Enterprises
11.2017 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance
- Responsible for 95% of the purchasing of inventory for customer's via Step1 program for branch.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Office Manager / Purchaser
Thayer, Inc
10.2005 - 10.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Checked items received against items ordered by verifying receipts.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Education
Associate Of Applied Business - Office Management
National Business College
Lynchburg, VASkills
- Procurement of goods
- Performance analysis
- Account retention
- CRM software
- Customer service
Timeline
Senior Account Coordinator
KSS Enterprises
06.2024 - Current
Operations Manager
Thayer, Inc /KSS Enterprises
11.2017 - 06.2024
Office Manager / Purchaser
Thayer, Inc
10.2005 - 10.2018
Associate Of Applied Business - Office Management
National Business College
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