Overview
Work History
Education
Skills
References
Timeline
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KAROLEN OSHANA

SKOKIE,IL

Overview

10
10
years of professional experience

Work History

Operations Manager

Assyrian Universal Alliance
Lincolnwood, Illinois
05.2023 - Current
  • Oversee daily operations across 10 departments, ensuring efficiency, regulatory compliance, and alignment with organizational objectives.
  • Lead and develop a team of 10 department managers, supervising over 100 staff across multiple functions.
  • Manage full-cycle HR operations, including recruitment, onboarding, performance management, employee relations, and disciplinary actions.
  • Developed and implemented new HR policies that improved workplace safety and employee satisfaction, reducing turnover by 15%.
  • Monitor KPIs, and generate performance reports to inform executive leadership decision-making.
  • Coordinate cross-departmental initiatives with the program, marketing, and development teams to enhance mission-driven outcomes.
  • Manage vendor contracts and service agreements, achieving cost savings of 12% annually.
  • Collaborate closely with CCU case managers and IDoA representatives to assess client needs and eligibility for aging services.
  • Support the delivery and follow-up of services under programs such as the Community Care Program (CCP), Adult Protective Services (APS), and other aging-related services.

Assistant to the Operations Manager

Assyrian Universal Alliance
Lincolnwood, Illinois
09.2021 - 05.2023
  • Assisted in policy development, ensuring compliance with federal, state, and local labor laws.
  • Maintained employee performance records, and supported disciplinary tracking to enhance accountability.
  • Served as a liaison for escalated employee concerns, fostering a consistent application of policies.
  • Supported HR investigations and compliance audits by maintaining detailed internal documentation.
  • Advised managers on leave administration, wage compliance, and policy interpretation, improving process consistency.
  • Maintain accurate and timely documentation of case notes, assessments, care plans, and service authorizations in compliance with IDoA standards.
  • Serve as a liaison between clients, families, service providers, and state or local agencies to ensure coordinated care and service delivery.

Lead Guest Service Associate

Arriva Wax
Glenview, Illinois
03.2019 - 07.2021
  • Supervised staff conduct, maintained compliance documentation, and advised on corrective actions.
  • Supported hiring, onboarding, and disciplinary processes in accordance with corporate policies.
  • Maintained incident reports and customer feedback records to facilitate internal reviews, and improve service quality.
  • Trained new associates on service standards and operational procedures.
  • Resolved guest inquiries and complaints with professionalism and efficiency.
  • Coordinated schedules for staff to maintain optimal coverage during peak hours.

Pharmacy Technician

Walgreen's Pharmacy
Des Plaines, Illinois
01.2016 - 03.2018
  • Dispensed medications accurately to patients following prescription guidelines.
  • Managed inventory levels to ensure medication availability and compliance.
  • Assisted pharmacists in preparing and labeling prescriptions for patients.
  • Provided exceptional customer service by answering patient inquiries effectively.
  • Maintained clean and organized workspaces to support pharmacy operations.
  • Utilized pharmacy management systems for tracking prescriptions and patient records.
  • Trained new staff on pharmacy procedures and safety protocols efficiently.
  • Collaborated with healthcare professionals to resolve medication-related issues promptly.

Education

MBA - Business Administration

DeVry University
Naperville, IL
06.2025

B.S. - Political Science and Psychology

ROOSEVELT UNIVERSITY
Chicago, IL
05-2020

Skills

  • Process improvement
  • Proficient with POS, Axiscare, Sandata, ImageSilo, Microsoft Office, CallRail, and CRM systems
  • Data analysis and decision-making
  • Compliance and quality assurance
  • Project management
  • Strategic planning and execution
  • Compliance and regulatory awareness
  • Leadership and team management

References

References available upon request.

Timeline

Operations Manager

Assyrian Universal Alliance
05.2023 - Current

Assistant to the Operations Manager

Assyrian Universal Alliance
09.2021 - 05.2023

Lead Guest Service Associate

Arriva Wax
03.2019 - 07.2021

Pharmacy Technician

Walgreen's Pharmacy
01.2016 - 03.2018

MBA - Business Administration

DeVry University

B.S. - Political Science and Psychology

ROOSEVELT UNIVERSITY

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KAROLEN OSHANA