Hi, I’m
KAROLE V. JACKSON
Douglasville,GA
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
23
years of professional experience
Work History
PCA Jackson, Alabama
Tech II
08.2017 - 01.2022
Job overview
- Operate company equipment in accordance with company safety policies and procedures
- Perform work duties within established time frames
- Operate and maintain enroll clamp truck in a safe effective manner - Operate forklift and clamp machinery to stock warehouse - Process material and packages as they move to and from the warehouse - Perform inventory management , packaging labeling and processing documentation for outgoing shipment - Loaded and unloaded deliver trucks
- Maintained accurate logs including vehicle inspection reports on a daily basis.
- Maintained quality assurance and customer satisfaction objectives.
- Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
- Managed team performance by training, mentoring, disciplining and motivating employees.
ClearPoint TechnologyLargo, FL
Transportation Specialist
07.2013 - 04.2017
Job overview
- Directed customer inquiries to appropriate persons who could assist with providing information - Entered customer orders and built loads to be tendered to the carriers - Maintained daily tracking reports to ensure all orders delivered on time to various warehouses and to the customers
- Maintained updated Status Edit and Volume Reports to ensure all loads were emptied and closed
- Assisted with scheduling loading and delivery appointments and resolved scheduling issues
- Built loads to tender to carriers
- Provides management with information for making policy decisions on administrative and program- making aspects of RDS's travel and transportation operations and travel program management - Closed out loads that delivered for billing purposes
- Obtained bills for carrier for proof of delivery for customers
- Assisted with OS&D issues with deliveries
- Prepares reports to higher management on resoluKons to issues/problems - Assist with travel management problems
- Worked with service providers to resolve issues and correct delays.
- Coordinated schedules and communicated changes to customers.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
Flex Force Theodore, AL
CNC Machine Operator
05.2012 - 06.2013
Job overview
- Assist in the installation, maintenance, and repair of machinery
- Operate tools in order to aid in the manufacturing process
- Perform periodic checks on equipment and solve problems as detected
- Work with others in order to ensure that equipment is in proper working order
- Observe and follow company safety rules and regulations.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.
- Fabricated new and repaired defective components, using lathes and 3D printers.
- Loaded and unloaded parts to maintain high level of production.
Above All Paving Mobile, AL
Customer Service Specialist
04.2008 - 05.2012
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Maintained financial accounts by processing customer adjustments.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Burkhalter Riggings IncColumbus, MS
Human Resources Specialist
01.2003 - 03.2008
Job overview
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
US ArmyFt. Campbell , KY
Petroleum Supply Specialist
05.1998 - 05.2002
Job overview
- Logged all transactions in real time to keep tracking system updated.
- Assembled refueling systems and equipment and performed quality assurance.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.
- Tested fuel products and handled hazardous materials.
- Organized supply routes and schedules to boost fuel shipping efficiency.
- Supervised reception, storage and shipping of fuel.
- Organized records of vehicles, schedules and completed orders.
- Refuel Aircraft
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Logistics Management Development Course
2004
U.S. Army Advanced Individual Truck Driving Training
2000
Jackson High School
1997
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Federal Contracting
- Supply Chain Improvement
- Job Preparation and Set-Up
- Budget Preparation and Management
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Service and Assistance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tech II
PCA Jackson
08.2017 - 01.2022
Transportation Specialist
ClearPoint Technology
07.2013 - 04.2017
CNC Machine Operator
Flex Force
05.2012 - 06.2013
Customer Service Specialist
Above All Paving
04.2008 - 05.2012
Human Resources Specialist
Burkhalter Riggings Inc
01.2003 - 03.2008
Petroleum Supply Specialist
US Army
05.1998 - 05.2002
Logistics Management Development Course
U.S. Army Advanced Individual Truck Driving Training