KAROLIN FAMILIA FAMILIA

- Provided direct patient care by assisting with activities of daily living, including bathing, dressing, feeding, toileting, and mobility.

- Obtained and documented vital signs, height, weight, intake and output, and blood glucose levels, reporting abnormal findings to the nursing staff.

- Managed patient admissions, discharges, transfers, and maintained accurate electronic medical records (EMR).

-Answered and routed telephone calls, managed the nursing station, call bells and coordinated communication between physicians, nurses, patients, and ancillary departments.

- Coordinated communication between patients, nurses, physicians, and ancillary departments while scheduling tests and procedures.

- Stocked supplies, maintained a clean and organized nursing unit, and ensured patient rooms were properly prepared.

- Supported the healthcare team by maintaining unit organization, ensuring patient safety, and delivering compassionate, high-quality care in a fast-paced medical-surgical environment.

• Performed non-invasive cardiac diagnostic tests, including EKGs, stress tests Holter and blood pressure monitors.
• Assisted in monitoring patients' vital signs during procedures, ensuring safety and comfort.
• Collaborated with healthcare teams to develop individualized patient care plans.
• Maintained accurate documentation of test results and patient histories for clinical review.

• Greeting patients, verifying identities, and initiating the check-in process.
• Collecting demographic, consents and insurance information before the procedure.
• Ensure charts are completed and accurate
• Informing patients of their liabilities and collecting payments.
• Review physician orders for accuracy, ensuring appropriate documentation is attached to patient records.
• Provide compassionate communication to patients and families, including explaining forms and policies.
• Working with nurses, technologists, and physicians to manage patient flow.
• Maintain HIPAA compliance while managing patient demographic information in EHR systems.

• Answering, screening, and forwarding calls, while maintaining a professional, polite, and empathetic demeanor.
• Troubleshooting product/service issues, de-escalating angry customers, and providing accurate, timely solutions.
• Processing orders, returns, or billing adjustments, and recommending products to meet customer needs.
• Meeting or exceeding key performance indicators (KPIs) regarding call quality, handling time, and customer satisfaction scores