Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Delgado

Stratford,CT

Summary

  • Confident Loss Prevention Specialist implementing procedures to reduce theft incidents. Respond to highpressure situations with calm and poise and maintain order among employees and patrons. Experience with responding to emergencies. Project management skills, Action orientated with strong ability to communicate effectively. A positive attitude and the drive to motivate others to push themselves. Core Qualifications Client Focused Emergency Response Experience Result Oriented Quick Learner Computer Proficient, Creative Problem Solving Works well with others in team environment Project Management

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Planet Fitness
01.2018 - Current
  • Verified guest payment and contact information, Resolved any customer complaints or issues in a timely fashion following established protocols. Greeted, assisted and directed visitors with professional attitude
  • Collected payments for services and updated accounts to reflect new balances, Answered telephones and greeted visitors to assist, answer questions and direct. Updated spreadsheets with trackable metrics and created reports. Kept lobby organized, neat and stocked with reading material.

Associate Counselor

Abilis Inc
, CT
01.2020 - 01.2023
  • Guided clients in resourcing and grounding techniques to address trauma responses and anxiety, Observed client behavior and documented potentially concerning or harmful interactions. Provided crisis management services to prevent, reduce, or eliminate emergencies
  • Completed assessments with clients to ascertain how best to deliver treatment and care. Maintained confidentiality and records with sensitive information. Attended training, team meetings and workshops to enhance job knowledge and skills. Documented meetings, interventions and contacts with clients to optimize care.

Crisis Prevention Associate

Yale New Haven Health
01.2021 - 01.2023
  • De-escalate situations where patients get riled up and creating problems either for other patients and or staff. Reported theft incidents to supervisor, incorporating plan of action for investigation. Collaborate with treatment team members and clients to develop treatment plans
  • Provide crisis intervention and administer first aid when necessary. Provide crisis intervention when needed and make appropriate referrals and/or establish precautionary measures if need be.

Education

Diploma - General Studies

Bunnell High School
06.2014

Housatonic Community College

Skills

  • Implementing procedures
  • Excellent customers skills
  • Work Well Under Pressure to Meet Deadlines
  • Microsoft office software
  • Respond to high-pressure situations
  • Team Leader skills
  • CPR Certified
  • Project management skills
  • Quick Learner
  • Computer Proficient
  • Creative Problem Solving
  • Works well with others in team environment
  • Good communication
  • Heavy Lifting

Timeline

Crisis Prevention Associate

Yale New Haven Health
01.2021 - 01.2023

Associate Counselor

Abilis Inc
01.2020 - 01.2023

Front Desk Receptionist

Planet Fitness
01.2018 - Current

Diploma - General Studies

Bunnell High School

Housatonic Community College

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Isaiah Delgado