Summary
Overview
Work History
Education
Skills
Social Skills And Competencies
Organizational Skills And Competencies
Technical Skills And Competencies
Personal Skills And Competencies
Personal Information
Timeline
Generic

Karolina Franchini

Sunrise,FL

Summary

During my years of experience in the field of Administration, I have been able to apply my theoretical knowledge in practice, achieving favorable results both personally and at the company level. At the same time, I have developed excellent interpersonal relationships, teamwork, and leadership skills in the workplace, standing out positively.

I am a professional graduate in Administration with a specialization in Administrative Management. I am skilled in personnel management, teamwork, leadership, adaptability to change, working under pressure, intermediate proficiency in Microsoft Office, advanced use of the Profit Plus Administrative and Profit Plus Payroll systems, effective oral and written communication, and enthusiasm for work.

Overview

14
14
years of professional experience

Work History

Sales Associate

Store Mya
12.2023 - Current
  • Customer Service Representative
  • Sales associate

Mortgage Agent

Dcredit
09.2019 - 04.2023
  • Customer service and personalized advice for the study, management and processing of mortgage credit for the purchase of a first home or investment property

Real Estate Agent

Inmobiliaria Redpiso (Estudio Torrejón 2014)
09.2018 - 09.2019
  • Property acquisition, client follow-up, distribution of magazines and advertisements, property valuation, negotiation of reservations, schedule management, telephone assistance, use of IRED system (CRM).

Administrative Assistant

Viajes Carrefour San Fernando De Henares (Giramondo Viaggi)
04.2016 - 09.2018
  • Customer service, ticket sales, accommodation, car rental, vacation package assembly, tour operator management, invoicing and collections, use of AVSIS system.

Reticulae CEZ Entertainment – ING Direct Campaign
01.2015 - 04.2016
  • New client acquisition, product presentation, financial product information, client follow-up.

Working Capital Management WCM Spain
10.2014 - 12.2014
  • Collections agent, overdue invoicing collections, case follow-up, payment agreements.

Lacas Imperio / Distribuidora de Lacas 1984
11.2012 - 09.2014
  • Administrator, accounts receivable and payable management, payroll preparation and payment, inventory management.

Preescolar J.M. Alfaro Zamora (Bambi Kids)
11.2010 - 11.2012
  • Administrative assistant, representative assistance, student reception, monthly fee collection.

Education

Bachelor of Science -

Instituto Educacional Juan XXIII
Valencia, Venezuela

Higher University Technician in Administration, Administrative Management Mention (Honorable Mention – Cum Laude) -

Instituto Universitario de Tecnología Venezuela
Caracas, Venezuela
01.2012

Skills

  • Goal-Oriented
  • Closing process facilitation
  • Document Preparation
  • Customer Service
  • Multitasking

Social Skills And Competencies

  • Leadership and teamwork
  • Adaptable to changes
  • Communication skills
  • Punctuality, honesty, and responsibility
  • Presence, proactive and organized
  • Work under pressure and pursuing goals

Organizational Skills And Competencies

  • Coordination and personnel management
  • Direct customer service
  • Client relationship skills
  • Ability to coordinate and develop projects
  • Client acquisition

Technical Skills And Competencies

  • High proficiency in Microsoft Office
  • IRED system (CRM)
  • AVSIS system
  • GIAV system
  • Profit Plus Administrative System (Administration and Payroll)
  • Vozitel application
  • Optimal use of internet tools
  • File management

Personal Skills And Competencies

Spanish, English (Intermediate Level)

Personal Information

  • Date of Birth: 07/27/90
  • Nationality: Venezuelan / Italian

Timeline

Sales Associate

Store Mya
12.2023 - Current

Mortgage Agent

Dcredit
09.2019 - 04.2023

Real Estate Agent

Inmobiliaria Redpiso (Estudio Torrejón 2014)
09.2018 - 09.2019

Administrative Assistant

Viajes Carrefour San Fernando De Henares (Giramondo Viaggi)
04.2016 - 09.2018

Reticulae CEZ Entertainment – ING Direct Campaign
01.2015 - 04.2016

Working Capital Management WCM Spain
10.2014 - 12.2014

Lacas Imperio / Distribuidora de Lacas 1984
11.2012 - 09.2014

Preescolar J.M. Alfaro Zamora (Bambi Kids)
11.2010 - 11.2012

Bachelor of Science -

Instituto Educacional Juan XXIII

Higher University Technician in Administration, Administrative Management Mention (Honorable Mention – Cum Laude) -

Instituto Universitario de Tecnología Venezuela
Karolina Franchini