Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karolina Garcia

Miami,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Sales Representative

Advocate Debt Relief
08.2022 - 03.2023
  • Calls prospective customers by operating automatic dialing systems, and other telecommunications technologies, averaging 25 outbound calls and 25 inbound calls per shift
  • Performed soft-pull of credit history of prospective clients, then distinguished eligible/ineligible debts and the product/service that would best suit the clients’ debt in order for it to be resolved
  • Influences customers to buy services and merchandise by following a prepared sales talk to give service information
  • Maintain a safe and clean working environment by complying with procedures, rules, and regulations
  • Maintain operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed.

Customer Service Representative

ProtectMyCar
01.2022 - 07.2022
  • Calls prospective customers by operating automatic dialing systems, and other telecommunications technologies, averaging 450 outbound calls per shift
  • Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
  • Keeps equipment operational by following manufacturer’s instructions and established procedures
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations
  • Maintain operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed.

Customer Service Representative

100Insure
03.2021 - 12.2021
  • Calls prospective customers by operating automatic dialing systems, and other telecommunications technologies, averaging 535 outbound calls per shift
  • Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
  • Keeps equipment operational by following manufacturer’s instructions and established procedures
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations
  • Maintain operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed.

General Merchandise Team Lead

Brandon Harley-Davidson
07.2020 - 03.2021
  • Processed, pushed, organized, and designed displays and layouts of merchandise such as clothing, safety equipment, and accessories
  • Assisted guests with choosing and ordering the correct safety equipment for themselves based off their needs and preferences and the safety guidelines, such as helmets
  • Prepared the department for opening and closing, through completing the count of the cash register, and updating the sales tracking, ensuring the department is organized and ready for guests
  • Ensured motorcycle sales through connecting prospect buyers with sales people
  • Participated in “Bike Nights”, where the dealership is open from 9am-9pm and ensured that all guests were taken care of properly and efficiently regardless of the hour and number of guests needing assistance
  • Ensured new students that signed up for the motorcycle endorsement class at the dealership obtained all the safety equipment required for the class.

Deli Associate

Publix Supermarket
01.2020 - 07.2020
  • Maintained food safety guidelines while preparing all food
  • Ensured meat slicers were cleaned and sanitized thoroughly and to standard
  • Assisted customers as they came up to the counter, and also special catering orders
  • Worked with the entire team to ensure efficiency and quick service during rushes.

Lease Validation Specialist

Fuel Capital Group
05.2019 - 10.2019
  • Ensured validity of applicant identity, driver’s license and motorcycle endorsement, proof of residency, proof of income, insurance and protection plan along with lease agreement details
  • Maintained a helpful and friendly relationship with the sales departments of multiple motorcycle dealerships in multiple states that were in my jurisdiction
  • Provided assistance to the salespersons to ensure understanding and clarity of what the applicant requirements were and what the application process entailed.

Office Manager

Rooms to Go
12.2018 - 05.2019
  • Opened the building, disarmed the security system, and prepared the building for the sales people and guests
  • Organized the previous business day’s overnight orders, sales, money to be deposited, overdue payments, employee time clock hours
  • Assisted customers in making payments (in person and over the phone), complete their in-store purchases, set up deliveries, and handled any customer service complaints.

Sales Associate

Walmart
03.2018 - 12.2018
  • Replenished the sales floor with arriving merchandise
  • Assisted customers in locating specific items
  • Maintained the sales floor and storage area organized and presentable.

Overnight Customer Service Agent

Stericycle Communication Solutions
02.2017 - 01.2018
  • Took phone calls after hours of business for medical offices, property management companies, on call hospitalist doctors for medical groups and hospitals, and other businesses
  • Maintained a professional but attentive tone when on the line with a customer, client, patient, or doctor
  • Dispatched messages for the morning shift after the overnight manager left until the day manager came in
  • Follow the protocol when the sms or email sending system failed and notified the IT department while using the alternate manual messaging system to dispatch to maintain efficiency.

Education

South Dade Senior High School
Homestead, FL

Skills

  • Bilingual - English and Spanish
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Sales closing
  • Sales strategy development
  • Complex Problem-Solving
  • Product and Service Sales
  • Customer Retention
  • Negotiation Tactics
  • Upselling and Cross Selling
  • Objection handling
  • Relationship selling
  • Sales consultation
  • Process Improvement
  • Customer Needs
  • Cold-calling
  • Systems and software expertise
  • Retention Strategies
  • Closing talents
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Attention to Detail
  • Friendly and Helpful
  • Creative Thinking
  • Product Knowledge
  • Honest and Dependable

Timeline

Sales Representative

Advocate Debt Relief
08.2022 - 03.2023

Customer Service Representative

ProtectMyCar
01.2022 - 07.2022

Customer Service Representative

100Insure
03.2021 - 12.2021

General Merchandise Team Lead

Brandon Harley-Davidson
07.2020 - 03.2021

Deli Associate

Publix Supermarket
01.2020 - 07.2020

Lease Validation Specialist

Fuel Capital Group
05.2019 - 10.2019

Office Manager

Rooms to Go
12.2018 - 05.2019

Sales Associate

Walmart
03.2018 - 12.2018

Overnight Customer Service Agent

Stericycle Communication Solutions
02.2017 - 01.2018

South Dade Senior High School
Karolina Garcia