Karolina Gavidia
Hallandale,FL
Summary
Motivated SERVER - BUSSER - FOOD RUNNER successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
2
2
years of professional experience
Work History
Busser
Jarana Aventura Peruvian Food
Aventura , FL
03.2024 - Current
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
- Took initiative to help others whenever necessary.
- Organized storage areas for clean dishes and stocked linens.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Helped employees complete required activities during peak periods.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked service stations with ice, napkins and straws.
- Filled and served various beverages for customers.
Restaurant Waiter
Chapultepec Mexican Food
Hallandale , FL
07.2022 - 02.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Calculated charges, issued table checks and collected payments from customers.
- Collected tickets and followed proper cash-handling procedures.
- Reviewed daily specials, menu changes and service specifications.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Some College (No Degree) - Accounting Course
IDAT
PERU01-2019
High School Diploma -
Jose Granda
PERU12-2013
ENGLISH COURSE
MIAMI DADE
Aventura, FLSkills
- Table Bussing
- Beverage Service
- Guest Relations
- Resourcefulness
- Customer service excellence
- Team Collaboration
- Performance Improvement
- Professional Appearance
- Cleaning and sanitizing
- Restaurant industry expertise
Timeline
Busser
Jarana Aventura Peruvian Food
03.2024 - Current
Restaurant Waiter
Chapultepec Mexican Food
07.2022 - 02.2024
Some College (No Degree) - Accounting Course
IDAT
High School Diploma -
Jose Granda
ENGLISH COURSE
MIAMI DADE
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