Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karolina Gavidia

Hallandale,FL

Summary

Motivated SERVER - BUSSER - FOOD RUNNER successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.

Overview

2
2
years of professional experience

Work History

Busser

Jarana Aventura Peruvian Food
Aventura, FL
03.2024 - Current
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Ensured that each table was properly set before seating guests.
  • Took initiative to help others whenever necessary.
  • Organized storage areas for clean dishes and stocked linens.
  • Maintained a friendly attitude towards customers at all times.
  • Provided assistance to other bussers or waitstaff when needed.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Helped employees complete required activities during peak periods.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Stocked service stations with ice, napkins and straws.
  • Filled and served various beverages for customers.

Restaurant Waiter

Chapultepec Mexican Food
Hallandale, FL
07.2022 - 02.2024
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Participated in special events such as banquets or catering functions held outside the restaurant premises.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Collected tickets and followed proper cash-handling procedures.
  • Reviewed daily specials, menu changes and service specifications.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

Some College (No Degree) - Accounting Course

IDAT
PERU
01-2019

High School Diploma -

Jose Granda
PERU
12-2013

ENGLISH COURSE

MIAMI DADE
Aventura, FL

Skills

  • Table Bussing
  • Beverage Service
  • Guest Relations
  • Resourcefulness
  • Customer service excellence
  • Team Collaboration
  • Performance Improvement
  • Professional Appearance
  • Cleaning and sanitizing
  • Restaurant industry expertise

Timeline

Busser

Jarana Aventura Peruvian Food
03.2024 - Current

Restaurant Waiter

Chapultepec Mexican Food
07.2022 - 02.2024

Some College (No Degree) - Accounting Course

IDAT

High School Diploma -

Jose Granda

ENGLISH COURSE

MIAMI DADE

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Karolina Gavidia