Karolina Gomes
Bartow,FL
Summary
Dynamic professional with proven expertise in customer service and administrative support, honed at Maria Petit Food and Mac Landscape. Excelled in creating welcoming environments and streamlining operations, showcasing exceptional communication and efficient collaboration. Achieved significant improvements in guest satisfaction and operational efficiency, demonstrating a blend of interpersonal and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Maria Petit Food
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
Administrative Assistant
Mac Landscape
01.2020 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Associate Of Business Administration -
Oswaldo Cruz
São Paulo Brazil12.2017
Skills
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Efficient collaboration
Certification
Food safety
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Hostess
Maria Petit Food
03.2024 - Current
Administrative Assistant
Mac Landscape
01.2020 - 09.2023
Associate Of Business Administration -
Oswaldo Cruz
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