Karolina Gonzalez
Houston,Texas
Summary
Driven professional with experience at Health and Safety Council, implemented solutions to online training creating a smooth experience for both trainees and proctors. Excelled in bilingual communication and customer service, enhancing exam integrity and financial record accuracy. Demonstrated problem-solving and multitasking skills, achieving efficient operational administrative support and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Proctor
Health and Safety Council
Houston, Texas
06.2023 - 03.2025
- Greeted and checked in test takers, providing assistance with exam instructions and troubleshooting computer issues.
- Ensured confidentiality of student testing information and maintained exam integrity.
- Offered technical support for computer-based tests, answered questions on testing policies, and resolved conflicts professionally.
Legal Office Assistant
Internship at JONES, GILLASPIA & LOYD
Houston, Texas
07.2023 - 08.2023
- Supported document production and legal correspondence. Organized case files and maintained records.
- Assisted attorneys with civil litigation preparation and research using LexisNexis and Westlaw.
Accounting Assistant
Health and Safety Council
Houston, Texas
07.2021 - 05.2023
- Provided clerical support, including filing, scanning, and organizing documents. Managed communications regarding payments and directed inquiries appropriately.
- Assisted with collections, invoicing, and remittances. Maintained organized invoice records. Summarized financial data for record entry and ensured accuracy. Maintained up-to-date financial records.
Receptionist/Office Assistant
JEGON Industrial Services
Houston, TX
02.2019 - 05.2020
- Entered data accurately into various systems and transmitted documents to customers via email, mail, or fax.
- Provided administrative support, including typing, filing, scanning, and copying. Coordinated meetings, took notes, and handled inter-office communication. Scheduled appointments and maintained an organized filing system for essential documents.
- Greeted and directed visitors, ensuring a welcoming environment.
Education
Associate of Arts - Business Administration And Management
San Jacinto College
Pasadena, TXSkills
- Bilingual
- Microsoft 365
- Data entry
- Teamwork
- Multitasking capacity
- Customer service
- Problem-solving
- Effective communication
- Technical troubleshooting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Limited
Certification
- Pryor Learning training on communications and customer service (2024)
- First Aid CPR and AED at Health and Safety Council (2024)
- Microsoft Office Specialist Associate (2022)
- Previous training in NetSuite and QuickBooks (2022)
References
References available upon request.
Timeline
Legal Office Assistant
Internship at JONES, GILLASPIA & LOYD
07.2023 - 08.2023
Online Proctor
Health and Safety Council
06.2023 - 03.2025
Accounting Assistant
Health and Safety Council
07.2021 - 05.2023
Receptionist/Office Assistant
JEGON Industrial Services
02.2019 - 05.2020
Associate of Arts - Business Administration And Management
San Jacinto College
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