Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karolina Kenar

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Personal Lines Account Manager

Humbert Insurance
02.2009 - Current
  • Managed diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
  • Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
  • Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
  • Conducted annual reviews of existing policies to update information.
  • Negotiated contracts and terms of sale with potential customers.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.

Insurance Representative

Allstate Insurance Co
10.2006 - 02.2009
  • Performed policy renewal and record retention.
  • Responded to customer calls to resolve issues and answer questions.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Completed customer applications and updated records to reflect current information.
  • Advised customers on required information for claim submissions to progress applications.
  • Set up customer payment plans to cover annual policies and renewals.

Education

Bachelor of Arts - Business Management

Dominican University
River Forest, IL
05.2006

Skills

  • Insurance product knowledge
  • Industry Regulations Knowledge
  • Quotes and sales
  • Call Center Customer Service
  • Customer follow-up
  • Customer Engagement
  • Insurance Policy Sales
  • Data Entry
  • Property and Casualty Insurance
  • Customer Complaint Resolution
  • Policy Changes
  • Auto insurance
  • Customer Account Review
  • Policy Renewals
  • Billing Procedures
  • Property insurance

Certification

*State of Illinois Producer’s License


*Proficiency with the agency management system, TAM (The Agency Manager)


*19 years of Personal Insurance experience with an independent agency


*Account management: 10 year


*Bilingual- Polish



Languages

Polish
Native or Bilingual

Timeline

Personal Lines Account Manager

Humbert Insurance
02.2009 - Current

Insurance Representative

Allstate Insurance Co
10.2006 - 02.2009

Bachelor of Arts - Business Management

Dominican University

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