Karolina Krutka

• Managed bar and wait staff and directed hiring program.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Coordinated with catering staff to deliver food services for special events and functions.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Developed unique events and special promotions to drive sales.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Company Overview:

Local American Restaurant/Local Pub/AirBandB Property Management/Food Truck/Event Catering/Private Event/Golf Course Banquets

• Bartending, Serving, & managing daily operations of The Helm and The Irish Whisper; including but not limited to: scheduling, staffing, inventory and ordering, POS operations, social media, cash deposits, overseeing staff, payroll, booking & scheduling food truck for private events, creating menus for events, catering/bartending small & large private events, booking and promoting bands.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Served high customer volumes during special events, nights, and weekends.
• Managed administrative logistics of events planning, event and private party/banquet bookings.
• Managed company social media pages and increased social media presence, monitoring user engagement.

• Company Overview: Franchise
• Overseeing daily operations of franchise, creating goals, training team and providing incentives to reach membership and retail sales goals, delegating responsibilities, holding accountability, staff scheduling, filing payroll, weekly inventory/ordering, customer satisfaction
• Attended monthly sales meetings and quarterly sales trainings.
• Kept detailed records of daily activities through online customer database.
• Set and achieved company defined sales goals.

• General bartending and serving duties such as: greeting customers, taking food and beverage orders, upselling, preparing and serving cocktails for bar guests and dining guests, serving food to guests on a timely manner based on ticket times, providing professional and responsible service of alcoholic beverages, completing transactions/cash handling, bar prep, cleaning, stocking, teamwork.
• Kept bar presentable and well-stocked to meet customer needs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.