Overview
Work History
Education
Accomplishments
Timeline
Generic

Karolina Lewandowska

Chicago,IL

Overview

9
9
years of professional experience

Work History

Account Manager

Choco
01.2022 - 01.2024
  • Managed a portfolio of 850 restaurants and responsible for the expansion and retention of restaurants groups.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Managed the Choco Premium Commissary project which ensured buyer success throughout the partnership lifecycle, starting from onboarding and product implementation all the way to long-term growth.
  • Prepared and lead trainings for new partners to ensure a seamless onboarding process.
  • Collaborated with sales team to identify potential upsell opportunities and expand restaurant groups.
  • Exceeded monthly KPIs by analyzing trends and changes in user behavior to prioritize actions and make data based decisions.

Sales Specialist

Too Good To Go
06.2021 - 11.2021
  • Engaged with restaurants (through in-person visits, emails, calls, social media) to introduce Too Good To Go.
  • Made several cold calls per day, door to door visits, and often sealed the partnership with face to face meetings
  • Qualified inbound leads and converted them into pipeline opportunities
  • Managed the partner relationship during the onboarding process and trained partners on how to use the Too Good To Go App.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.

Restaurant Fulfillment Representative

Grubhub
09.2020 - 06.2021
  • Managed and oversaw the post sale workflow once the contract is signed.
  • Built and managed the client relationship during the onboarding experience.
  • Coordinated with both restaurant owners and internal Grubhub teams to get restaurant accounts built and live on the platform.
  • Proofed contracts, menus, tax details, and more to ensure documentation lines up with GrubHub standards & legal responsibilities.
  • Provided guidance to Restaurant owners on their menu content, self-service tools, and different features Grubhub offers
  • Trained Restaurant owners on platform capabilities and how to use the products.

Inventory Manager - Sales Planner|Sales Enablement

Groupon
08.2019 - 09.2020
  • Reviewed, optimized, and approved deal structures prior to contract submission to merchant
  • Developed and executed ongoing deal quality and process trainings for sales team
  • Identified consumer trends and purchase patterns to strengthen deal inventory and deal mix and improve deal structures by providing recommendations to the sales teams
  • Restructured deal catalog which supports sales representatives in front-end selling and objection handling
  • Helped implement the roll out of a new merchant self-service deal creation tool to allow merchants to create their own deals resulting in higher revenue from deals
  • Used knowledge of best performing deal structures to audit self-service deals to guarantee that new merchants launch with the most successful campaign
  • Worked with the Product and Operations teams and other internal teams to share insights and information to help build a stronger and more seamless self-service platform.

Strategic Account Manager

Groupon
12.2017 - 08.2019
  • Managed a book of business and the ongoing relationship with merchants which can include billing, escalations, general platform questions, and performance check-ins
  • Maintained the Groupon+ merchant experience and life cycle for top restaurant merchants
  • Introduced new products/website features and different marketing opportunities that become available to merchants
  • Interviewed and was accepted to the Sales Mentor and Leadership Development Program as a mentor for new-hire and current account managers.

Merchant Services Account Manager

Groupon
10.2014 - 12.2017
  • Resolved problems for merchants by clarifying questions, researching and exploring internal tools to provide insights and alternative solutions, implementing those solutions, and escalating any unresolved issues to internal departments (Sales, Accounts Payable, Risk Management, Editorial)
  • Made outbound calls to merchants and ensured campaigns launch smoothly which includes confirming deal content accuracy and preparing the merchant for what to expect throughout their campaign including the use of merchant facing online Groupon tools and services
  • Created new campaigns with existing merchants by making suggestions to what will sell best and work with Inventory Managers to ensure the campaign will be successful
  • Helped onboard and mentor new hires by providing product knowledge and shadow sessions.

Education

Bachelor of Arts in Interdepartmental Studies-Business Track -

University of Iowa
05.2010

Accomplishments

  • President's Club 2013
  • Fire Diamond Award November 2013
  • President's Club 2016

Timeline

Account Manager

Choco
01.2022 - 01.2024

Sales Specialist

Too Good To Go
06.2021 - 11.2021

Restaurant Fulfillment Representative

Grubhub
09.2020 - 06.2021

Inventory Manager - Sales Planner|Sales Enablement

Groupon
08.2019 - 09.2020

Strategic Account Manager

Groupon
12.2017 - 08.2019

Merchant Services Account Manager

Groupon
10.2014 - 12.2017

Bachelor of Arts in Interdepartmental Studies-Business Track -

University of Iowa

Similar Profiles

CREATE PROFILE
Karolina Lewandowska