Karolina Lofland
SAN ANTONIO,Texas
Summary
A dynamic leader with a proven track record at Combat Armsports, I excel in operations management and client relationship management. My strategic approach has significantly enhanced customer satisfaction and operational efficiency, demonstrating a strong work ethic and dependability.
Hardworking employee enthusiastic about learning real estate field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Offering dedication and willingness to learn and grow within dynamic environment. Brings ability to understand key business principles and operational strategies, along with essential problem-solving skills. Ready to use and develop organizational and decision-making skills in administrative role.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Combat Armsports
04.2022 - Current
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior Armwrestling tables and accessories to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Cafeteria Manager
NISD
08.2018 - 02.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized kitchen environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw cash transactions, ensuring accurate accounting at the end of each shift.
- Monitored food preparation processes to maintain consistent quality across all menu items.
- Trained new employees on proper food handling procedures, cash register operation, and customer service skills.
- Implemented inventory control measures to minimize waste and reduce food costs.
- Enhanced the overall dining experience for students and staff by implementing creative food presentation techniques.
Front Office Manager
Plumbing With Pride
01.2002 - 03.2005
- Coached employees through day-to-day work and complex problems.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
- Resolved client complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Education
North Idaho College
Coeur D'alene, IDSkills
- Sales negotiation
- Client relationship management
- Operations management
- Staff training and development
- Vendor negotiation
- Inventory management
- Payroll processing
- Operations oversight
- Human resource management
- Personnel management
- Strong work ethic
- Customer service
- Dependable and reliable
Languages
Polish
Native or Bilingual
Timeline
Owner/Operator
Combat Armsports
04.2022 - Current
Assistant Cafeteria Manager
NISD
08.2018 - 02.2020
Front Office Manager
Plumbing With Pride
01.2002 - 03.2005
Associate of Arts - Education
North Idaho College
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