Karolina Malka
Garfield,NJ
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
7
7
years of professional experience
Work History
Construction Office Assistant Remote
ETC COMPANY
03.2024 - Current
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
Call Center Service Representative
PSFCU
12.2020 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
Store Associate
Piast Meat and Provisions
08.2017 - 09.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Office Assistant Intern
BCC
01.2018 - 01.2019
- Managed approximately 30 incoming calls, emails and faxes per day.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Some College (No Degree) - College Credentials in Associate of Science
Bergen Community College
Paramus, NJMedical Assistant Diploma
Fortis Institute
Wayne,NJ08-2020
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Office administration
- Dedicated team player
Timeline
Construction Office Assistant Remote
ETC COMPANY
03.2024 - Current
Call Center Service Representative
PSFCU
12.2020 - 12.2022
Office Assistant Intern
BCC
01.2018 - 01.2019
Store Associate
Piast Meat and Provisions
08.2017 - 09.2020
Some College (No Degree) - College Credentials in Associate of Science
Bergen Community College
Medical Assistant Diploma
Fortis Institute
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