Karolina Medina
Tucson,AZ
Summary
Dedicated professional specializing in customer service and communication. Experienced in resolving issues and enhancing service delivery through effective translation and meeting facilitation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director Assistant
Arizona Bilingual
Tucson, Arizona
02.2025 - 03.2026
- Organized meeting agendas and documented discussions for team reference.
- Facilitated translation of documents to enhance service delivery.
- Maintained customer service records to ensure accurate information flow.
Spanish Interpreter
Cyracom
Tucson, Arizona
06.2022 - 02.2024
- Facilitated communication between English and Spanish speakers in various settings.
- Maintained confidentiality and professionalism in sensitive situations.
- Assisted in training new interpreters on best practices and protocols.
Shift Leader
Panda Express
Tucson, Arizona
05.2021 - 03.2022
- Resolved customer complaints promptly, improving guest satisfaction and fostering repeat business.
- Verified cash drawers during opening and closing shifts, maintaining accuracy and accountability in cash handling.
Education
High School Diploma -
St.Augustine Catholic High School
Tucson, AZ01-2022
Skills
- document organization
- agenda management
- translation services
- customer service records
- meeting facilitation
- communication skills
Languages
Spanish
Professional
Certification
- Spanish interpreter certification
Timeline
Director Assistant
Arizona Bilingual
02.2025 - 03.2026
Spanish Interpreter
Cyracom
06.2022 - 02.2024
Shift Leader
Panda Express
05.2021 - 03.2022
High School Diploma -
St.Augustine Catholic High School