Karolina Mildaus
Dyer,IN
Summary
High Performing Manager with extensive experience overseeing numerous projects. Willingness to take on additional responsibilities to execute tasks while maintaining composure.
A demonstrated and accomplished problem solver with the flexibility to adapt to changing business environments while working independently and in a team setting.
Overview
11
11
years of professional experience
Work History
Conference Center and Events Manager
Seyfarth Shaw LLP
01.2023 - Current
- Manages Daily Operations of the Chicago Conference Center
- Serve as a liaison for practice group meetings and events
- Build strong relationships with external guests and clients, internal clients, and vendors
- Coordinate with the Firm's practice group managers, marketing team, and professional development staff to ensure optimal result
- Demonstrated aptitude for handling last minute requests
- Delivers exceptional client experiences while building and maintaining positive client and colleague relationships to further the success of each department and its goals
- Scout locations, obtain bids, cultivate vendor relationships and client communications
- Communicate in a productive and professional manner with all co-workers, managers and team members
- Responsible for overall planning, direction, coordination, implementation, execution on of all meetings, events, and guest visitor offices
- Managed administrative logistics of event planning, event booking and event execution
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Co - Engagement lead in the Chicago Office
Conference Center Supervisor
Seyfarth Shaw
03.2017 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Interviewed, hired and trained new employees
- Identified individual employee's unique work styles and adapted management methods.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Performed annual evaluations and reviews
Conference Center Coordinator
Seyfarth Shaw
06.2016 - 03.2017
- Coordinated meetings and events with internal and external hosts on the logistics of events and meetings for up to 200 people
- Coordinated meetings and events with catering, AV and facilities staff
- Maintained the conference rooms daily food expenses
- Managed daily food orders for conference rooms
- Managed the catering counts for events/meetings
- Created and prepared invoices for events
- Worked in the Events Management System (EMS) to confirm, schedule and maintain details of events
- Answered a multi -line phone system using Akkadian, for 700-people, as well as over flow calls from across the country, and directed them to the appropriate contacts.
- Entered the guests into building security system via iVisitor/CloudGate
- Greeted and directed clients to the appropriate conference rooms/floors and notified the host(s) of upon arrival
- Worked closely with the attorneys and secretaries in regards to pop-up requests or modifications
- Maintained the visitor badge log
- Created and prepared signage, name badges, and tent cards
- Kept track and managed the reception and marketing linen
- Facilitated communication between teams handling catering, audio visual and room setup.
- Ordered supplies, as needed
Bar Manager/Bartender
John's Pizza / DYER
10.2014 - 10.2015
- Ability to resolve/control customer concerns, questions and comments
- Build strong relationships with frontline and guests
- Coach for success
- Precise cash handling and budget management
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Casino Operations Supervisor
Horseshoe Casino
06.2012 - 07.2014
- Supervise a team of employees, between the Slots and Beverage departments, including a group of approximately 12 direct employees
- Establish an open line of communication with supervisors or liaisons in other departments
- Perform various job duties, which include but are not limited to, resolving any guest matters that may arise, handling jackpot process, employee and guest disputes, and rectifying guest and concerns
- Coach employees for excellence and reward them for going above and beyond the standard expectations. Coach for improvement as necessary
- Performing paperwork required for monetary transactions
- Evaluate employee's performance and complete evaluations
- Track and monitor labor levels
- Monitored and executed guest cut-offs according to liquor standards
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University Calumet
Hammond, IN 05.2011
Skills
- Time Management
- Team Leadership
- Event planning and execution
- Organized
- Adaptability
- Innovative
- Customer Service
- Training
- Ability to operate independently or in team setting
- Project Management
- Crisis Management
Languages
English
Native or Bilingual
Polish
Limited Working
Timeline
Conference Center and Events Manager
Seyfarth Shaw LLP
01.2023 - Current
Conference Center Supervisor
Seyfarth Shaw
03.2017 - 01.2023
Conference Center Coordinator
Seyfarth Shaw
06.2016 - 03.2017
Bar Manager/Bartender
John's Pizza / DYER
10.2014 - 10.2015
Casino Operations Supervisor
Horseshoe Casino
06.2012 - 07.2014
Bachelor of Science - Hospitality And Tourism Management
Purdue University Calumet
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