Karolina Porter
Dickinson,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Personal Driver
UPS
10.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
Delivery Driver
Auto Plus Auto Parts
02.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Fostered positive working relationships with regular customers.
Special Orders Coordinator
Lowes Home Improvment
10.2008 - 09.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
Head Cashier
Home Depot
04.2007 - 04.2008
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Customer Service Associate
Sportsman's Warehouse
04.2005 - 04.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Psychology
Alvin Community College
Alvin, TX2023
High School Diploma -
Diamond High School
Anchorage, AK2003
Skills
- Customer Consulting
- Critical Thinking
- Calm and Professional Under Pressure
- Documentation
- Clerical Support
- 10-Key
- Multi-Line Phone Talent
- Microsoft Word
- Conflict Resolution
- Administrative Support
- Managing Multiple Tasks
- Microsoft PowerPoint
Timeline
Personal Driver
UPS
10.2022 - 12.2022
Delivery Driver
Auto Plus Auto Parts
02.2020 - 03.2021
Special Orders Coordinator
Lowes Home Improvment
10.2008 - 09.2014
Head Cashier
Home Depot
04.2007 - 04.2008
Customer Service Associate
Sportsman's Warehouse
04.2005 - 04.2007
Associate of Arts - Psychology
Alvin Community College
High School Diploma -
Diamond High School
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