Karolina Rejch
Bristol
Summary
Dynamic and reliable professional with exceptional customer service skills honed at Belvedere Cafe and Restaurant. Proven ability to enhance guest experiences and boost repeat customer rates through effective communication and problem-solving. Proficient in POS system operations and team collaboration, consistently delivering high-quality service in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server Bartender
Belvedere Cafe and Restaurand
12.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction and prompt attention to needs.
- Collaborated with kitchen staff to deliver accurate and timely food orders.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
- Processed transactions efficiently, managing cash register operations with accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Bartender Server
Avon Golf Club
08.2025 - 10.2025
- Prepared and served beverages, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of bar area to promote efficiency during peak hours.
- Assisted customers with drink selections, providing recommendations based on preferences.
- Operated POS system for accurate order processing and payment transactions.
- Collaborated with team members to manage inventory levels and restock supplies as needed.
- Adapted quickly to changing situations in a fast-paced environment, prioritizing tasks effectively.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Inspector in Quality Assurance and Quality Control
Bourdon Forge Company
08.2021 - 01.2022
- Assessed product quality to ensure compliance with established standards and specifications.
- Conducted routine inspections of materials and components for defects and inconsistencies.
- Collaborated with team members to develop effective quality control processes and procedures.
- Documented inspection findings and reported issues to enhance product reliability.
- Learned to operate various testing equipment and tools related to quality assurance tasks.
- Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
- Enhanced supplier quality by conducting regular audits and providing feedback for improvement.
Education
High School Diploma -
4 Liceum Ogulnoksztauconce
PolandEnglish-as-a-Second-Language Education
Tunxis
Bristol, CT05.2022
Skills
- Fast learner
- Exceptional customer service
- Strong work ethic
- Professional appearance
- Team collaboration
- Sales techniques
- Order accuracy
- Quality control
- Performance improvement
- Beverage preparation
- Point of sale (POS) system operations
Languages
English
Full Professional
Polish
Native or Bilingual
Timeline
Bartender Server
Avon Golf Club
08.2025 - 10.2025
Server Bartender
Belvedere Cafe and Restaurand
12.2023 - Current
Inspector in Quality Assurance and Quality Control
Bourdon Forge Company
08.2021 - 01.2022
High School Diploma -
4 Liceum Ogulnoksztauconce
English-as-a-Second-Language Education
Tunxis