KAROLINA SKINNER

Managing and growing a successful insurance book of business. Expert in client relationships, marketing, community support with sponsorships, resulting in loyalty from existing and new clients.

• Ensuring compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
• 2023 Top 5/30 in agency life policy production.
• Managing budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Boosting agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
• Managing office and staff, including employee hiring, training, mentorship, guidance, and opportunities for professional growth.
• Conducting thorough policy reviews with existing clients, identifying gaps in coverage by listening and fact-finding.
• Educating clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Managed 50+ accounts and served as a liaison between client and tour operating company with an emphasis on educational travel in an alumni travel industry. Executed day to day communication with Alumni Associations in the US, Canada and Europe. Close collaboration included The Ohio State University, The University of Texas, Georgia Tech, MIT, American Institute of Architects, The University of Chicago, University of Illinois, University of Toronto, Queens University in Canada.

• Implemented innovative solutions to solve problems, resulting in increased productivity and streamlined operations in Sales Administration Department.
• Managed Trip preparations for a VIP incentive trip, including an A-List Accounts. This unique trip was specifically designated to my management, by VP of Public Relations within the company, who previously managed it.
• Attended Company sponsored social functions with Travel Coordinators from the associations and various University travel reunions.
• Oversaw marketing communications, remuneration and financial information, database in passenger sales, customer conflict investigation and resolution finding.

Customer Contact for assigned tour groups. Promoted excellence in passenger service by managing 2,500 passengers annually.

• Responded to passenger inquiries, booked flights, any pre-post trip arrangements and resolved issues by close collaboration with air, operations, sales administration and accounting departments.
• Developed accounting procedure by utilizing platform for electronic payment receipts once deposits processed resulting in mailing cost increasing efficiency and customer satisfaction.