Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karolina Szymczyk

Saint Augustine

Summary

Dynamic Office Manager at Tristate Builders & Remodeling LLC, adept at enhancing operational efficiency and customer satisfaction. Expert in financial management and relationship building, I streamlined processes, reduced costs, and improved team productivity. My proactive approach and strong organizational skills fostered a collaborative environment, driving significant improvements in service delivery and employee engagement.

Overview

8
8
years of professional experience

Work History

Office Manager

Tristate Builders & Remodeling LLC
01.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Mail Carrier

USPS
02.2017 - 11.2022
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
  • Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
  • Enhanced safety of mail items by implementing secure handling and delivery practices.
  • Improved route efficiency by optimizing delivery paths, reducing overall time spent on deliveries.
  • Reduced incidence of lost or damaged mail by implementing careful handling procedures.
  • Adapted to varying weather conditions to ensure uninterrupted mail service.
  • Contributed ideas for postal service improvement during team meetings, demonstrating proactive approach to job responsibilities.
  • Increased community trust by providing consistent and accurate mail delivery services.
  • Promoted to lead mail carrier position due to exemplary performance and leadership skills.
  • Maintained accurate records of deliveries and attempted deliveries, supporting postal service accountability.
  • Utilized technology tools for route planning and tracking, enhancing delivery reliability.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Education

High School Diploma -

William L Dickinson High School
Jersey City, NJ
06.2005

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Payroll processing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Supply management
  • Documentation and control
  • Workflow optimization
  • Financial reporting
  • Financial tracking
  • Financial accounting
  • Business administration
  • Facility management
  • Budgetary planning
  • Banking operations
  • Computer skills
  • Teamwork and collaboration
  • Financial management
  • Goal setting

Languages

Polish
Full Professional

Timeline

Office Manager

Tristate Builders & Remodeling LLC
01.2022 - Current

Mail Carrier

USPS
02.2017 - 11.2022

High School Diploma -

William L Dickinson High School

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Karolina Szymczyk