Karolina Wolowski
Kaneohe,HI
Summary
Accomplished Senior Waiter at Schronisko Bukowina Tatrzanska, adept in guest relations and exceptional customer service, enhanced team cohesion by mentoring junior staff. Leveraged POS system expertise and foreign language fluency to elevate dining experiences, ensuring customer satisfaction and efficient service. Demonstrated proficiency in safe food handling and menu presentation, significantly contributing to a seamless dining environment.
Overview
1
1
year of professional experience
Work History
Senior Waiter
Schronisko Bukowina Tatrzanska
Bukowina Tatrzanska Poland
08.2022 - 10.2023
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained staff members on use of POS system.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Podhalańska Państwowa Uczelnia Zawodowa
Nowy Targ06.2023
Skills
- Adaptive Learning
- Exceptional customer service
- Cash Handling
- Flexible schedule availability
- Foreign language fluency
- Safe Food Handling
- High-volume dining
- Menu presentation
- Guest Relations
- Food and beverage pairings
- Wine service
- Menu Memorization
- POS System Operation
- Professional Appearance
- Sales Techniques
- Food safety understanding
Languages
English
Limited Working
Polish
Native or Bilingual
Timeline
Senior Waiter
Schronisko Bukowina Tatrzanska
08.2022 - 10.2023
High School Diploma -
Podhalańska Państwowa Uczelnia Zawodowa