Karolina Zazueta
Lemoore,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Aria Community Health Center
01.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed approximately 30 incoming calls, emails, and faxes per day from patients.
COVID-19 Tester
Work Health Solutions
05.2022 - 12.2022
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
- Educated patients on quarantine guidelines after administering tests, minimizing spread of COVID-19 within communities.
- Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for community.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
Crew Boss
Wonderful Pistachios & Almonds
08.2021 - 10.2021
- Coordinated work schedules, time off, leave of absence and other attendance issues for crew members.
- Provided PPE to all crew members for safe work performance
- Responded to, investigated and resolved complaints.
- Trained and developed personnel to meet crew demands.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Assisted in work areas when needed
Medical Assistant Extern
Elite Medical
08.2020 - 06.2021
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Welcomed patients and inquired about wellbeing since last treatment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Report significant information and changes in patient condition to nurse supervisor.
- Obtained accurate medical histories from patients, highlighting critical information.
- Collected histories, vitals and current complaints via patient interviews.
- Maintained detailed records of test results by entering data and patient information into computer.
Quality Control Inspector
Wonderful Pistachios & Almonds
08.2019 - 10.2020
- Monitored performance and generated reports detailing quality of product and defect rates.
- Noted trends in product quality to determine problem areas and plan for improvements to processes.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Communicated with production team members about quality issues.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Generated and submitted detailed reports to company system
Education
Certified Personal Trainer -
International Sports Science Association
Carpinteria, CA11.2023
Medical Assistant - Medical
San Joaquin Valley College
Visalia, CA09.2021
High School Diploma -
Avenal High School
Avenal, CA06.2015
Skills
- Site Inspections
- Safety processes and procedures
- Testing Data Documentation
- Documentation and Recordkeeping
- Inspection and Testing Reports
- Sample Testing
- Communication and Cooperation
- Data management
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Payment Collection
- Appointment management
- Records Management
- Medical Billing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Aria Community Health Center
01.2023 - Current
COVID-19 Tester
Work Health Solutions
05.2022 - 12.2022
Crew Boss
Wonderful Pistachios & Almonds
08.2021 - 10.2021
Medical Assistant Extern
Elite Medical
08.2020 - 06.2021
Quality Control Inspector
Wonderful Pistachios & Almonds
08.2019 - 10.2020
Certified Personal Trainer -
International Sports Science Association
Medical Assistant - Medical
San Joaquin Valley College
High School Diploma -
Avenal High School
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