Karolina M. De Jesus Santiago
Olathe
Summary
Dependable candidate with a proven track record at Dollar Tree, excelling in customer relations and operational management. Skilled in sales monitoring and conflict resolution, I enhanced customer loyalty through exceptional service and effective team collaboration, driving repeat business and ensuring compliance with workplace safety standards. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dollar Tree
07.2022 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Store Associate
Big Lots
05.2020 - 11.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
New Bedford High School
New Bedford, MA06-2016
Skills
- Sales monitoring
- Orientating and training
- Workplace safety compliance
- Customer relations
- Staff development
- Money handling
- Verbal and written communication
- Time management
- Adaptability and flexibility
- Consulting
- Recruitment and hiring
- Team collaboration
- Multitasking and organization
- Customer service and satisfaction
- Team motivation
- Task delegation
- Retail operations management
- Reporting and documenting
- Orientation and training
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
07.2022 - Current
Store Associate
Big Lots
05.2020 - 11.2022
High School Diploma -
New Bedford High School
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