Karoline Aviles
Vernon,NJ
Summary
Accomplished Assistant Store Manager and Lead Beauty Advisor with a proven track record at Sephora, LVMH, excelling in team leadership and exceptional customer service. Demonstrates strong communication and bilingual abilities. Experience in social media marketing, contributing to substantial sales growth. Skilled in fostering a collaborative environment, driving both team and individual success.
Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Lead Beauty Advisor
Sephora, LVMH
05.2022 - 11.2024
- Managed daily operations of the cosmetic department, ensuring smooth workflow and exceptional customer service experiences.
- Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
- Resolved customer complaints quickly and effectively, turning potential negative experiences into opportunities for relationship-building.
- Provided excellent after-sales support by following up with customers on their purchases, confirming satisfaction levels, and addressing any concerns promptly.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Assistant Store Manager
Chocolate House
01.2020 - 04.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Forest Hills High School
Queens, NY06-2019
Skills
- Strong communication skills
- Exceptional customer service
- Team leadership
- Social media marketing
- Organization and multitasking
- Retail experience
- Bilingual (English/Spanish)
- Fast learning
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Part TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsPaid sick leave401k matchWork from home optionPaid time off4-day work weekCareer advancementCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Beauty Advisor
Sephora, LVMH
05.2022 - 11.2024
Assistant Store Manager
Chocolate House
01.2020 - 04.2022
High School Diploma -
Forest Hills High School
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