Karoline Rosado

• Managed full-cycle accounts payable for spa and retail operations, including invoice matching, coding, purchase order creation, and reconciliation using BirchStreet software.

• Applied GAAP and accrual accounting principles to prepare monthly forecasts and reconcile expenses.

• Supervised a team of 65 employees; handled recruiting, training, scheduling, coaching, and performance evaluations.

• Assisted with financial reporting, payroll, and operational strategy.

• Monitored and controlled departmental inventory, goods and assets; led quarterly inventory audits.

• Contributed to budget planning and cost control through financial reporting and sales/operations analysis.

• Planned and executed promotional events, group bookings, and wellness-focused initiatives.

· Selected for a six-month Finance Mentorship Program (2024), working directly with the Assistant Director of Finance. Shadowed and supported roles in AP, AR, payroll, credit, and staff accounting, gaining cross-functional finance exposure

• Reopened and led Spa, Retail, and Recreation departments post-COVID, including development of a new spa concept, services menu, and branding strategy.

• Oversaw AP workflows such as invoice approval, vendor onboarding, reconciliation, and vendor payments.

• Developed and maintained department budgets, cash flow monitoring, and financial reports for executive leadership.

• Implemented internal controls for accurate expense tracking and ensured adherence to compliance standards.

• Managed procurement and quarterly inventory of spa and retail products, overseeing vendor relationships.

• Supervised a staff of 25 employees, including recruitment, onboarding, training, and performance management.

• Created wellness programs, nautical offerings, and new memberships to drive departmental revenue.

Investigated and resolved member account discrepancies and processed adjustments per compliance guidelines.

• Supported member needs by addressing payment issues, disputes, and fraud cases with accuracy and professionalism.

• Promoted financial literacy and account understanding through personalized member education.

• Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
• Conducted regular staff meetings to ensure consistency in service delivery.
• Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
• Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
• Actively recruited and trained qualified professionals for all spa positions.

• Trained and supervised front desk staff on proper procedures for scheduling appointments, greeting guests and processing payments.
• Maintained accurate records of client information including medical histories and preferences for future visits.
• Input client information into booking system accurately and completely to chart sales metrics.