Karoline Wimberley
Kissimmee,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving . Skilled in oral and written communication, team leadership and relationship-building. Ability to work under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Underwriting Assistant
Florida League Of Cities
Orlando, FL
05.2023 - Current
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Verified policyholder's financial information in order to accurately calculate premiums.
- Responded promptly to inquiries from internal departments regarding underwriting matters.
- Collaborated with other departments such as Claims or Accounting when necessary.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
- Maintained front desk to provide positive first impression.
- Reviewed and approved vendor invoices.
- Worked with company system QuickSolver.
- Created Certificate of Insurance when requested.
- Managed a portfolio of clients by providing customer service support related to their policies.
- Assisted organizational efforts by filing, entering data and answering phones.
Observation/Early Childhood Teacher
Flora Ridge Elementary
Kissimmee, FL
02.2022 - 05.2022
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Established indoor and outdoor safe play environments for toddler-age children.
- Taught children ages 4 to 5 basic reading and alphabetical skills.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Kept over 20 students safe in classroom and outside environments.
- Assessed Students in blending words and pronunciation
- Taught Letter and number identification Supported teachers by preparing wall charts and hand-outs.
Certified Medical Assistant
DNF Medical Centers
Kissimmee, FL
11.2021 - 02.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Administered rapid tests for COVID
- Contributed to office operations by triaging patients by severity of medical complaint.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Used E Clinical Works software to process patient information, enter vitals signs and scan documents.
- Administered injections as per physicians request
- Conducted EKG as needed
- Assisted in the laboratory to process specimens.
- Performed Skin Biopsy
- Administered vaccines and performed blood draws daily.
- Conducted patient interviews to gather health history, and gathered information about current medical issues.
- Conducted INR and Glucose tested when needed
Certified Medical Assistant
Jewish Renaissance Medical Center
Perth Amboy, NJ
07.2019 - 03.2020
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for more than 20 patients per day.
- Organized charts, documents and supplies to maintain team efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Prepare Pregnant patients for Fetal Non-Stress test when necessary.
- Assure Sterilization of Instruments for Next day Procedures.
- Administer Injections On Daily Basis.
Administrative Assistant
Omni w.c Inc
Edison, NJ
09.2018 - 05.2019
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
- Calculated unpaid invoices to maintain updated receivables reports.
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Processed monthly payments and researched payment discrepancies
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Updated receivables by totaling unpaid invoices.
- Recorded cash, checks and credit card transactions to complete customer payments.
- Distributed invoices using postal mail, email or digital transmissions.
- Reached out to vendors and customers in order to resolve account problems.
OFFICE
Stair Crafters Supplies LLC
Rahway, NJ
01.2015 - 10.2016
- Provided support for CEO and sales team.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Dispersed incoming mail to correct recipients throughout the office.
- Organized files,faxed reports and scanned documents.
- Created and maintained spreadsheets using Excel functions.
- Retrieved requested files and delivered to appropriate personnel
- Entered information into computer database
- Reviewed files to check for complete and accurate information.
- Attention to detail and accuracy
- Experience in confidentiality of documents
CUSTOMER SERVICE
MEDPLUS PHYSICIANS SUPPLIES
EDISON , NJ
06.2014 - 08.2014
- Computed accurate sales prices for purchase transactions.
- Accurately logged all daily shipping and receiving orders.
- Served as the company's only bilingual Spanish/English customer service representative.
- Assisted customers in finding out-of-stock items.
- Verified that information in the computer system was up-to-date and accurate.
- Take orders from over 30 Offices for Medical Supplies
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ09-2024
Diploma - Medical Assistant
Everest Institute
South Plainfield, NJ2013
Diploma -
Carteret High School
Carteret, NJ2005
Certified Medical Assistant -
National Association For Health Professionals
Skills
- Fluent In Spanish
- Experience with Outlook, PowerPoint and Basic Excel
- Multi-tasker
- Detail Oriented
- Meticulous and organized
- Inbound and Outbound Calling
- Customer relations
- High-energy attitude
- Insurance knowledge
- Clerical Support
- Data organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Underwriting Assistant
Florida League Of Cities
05.2023 - Current
Observation/Early Childhood Teacher
Flora Ridge Elementary
02.2022 - 05.2022
Certified Medical Assistant
DNF Medical Centers
11.2021 - 02.2022
Certified Medical Assistant
Jewish Renaissance Medical Center
07.2019 - 03.2020
Administrative Assistant
Omni w.c Inc
09.2018 - 05.2019
OFFICE
Stair Crafters Supplies LLC
01.2015 - 10.2016
CUSTOMER SERVICE
MEDPLUS PHYSICIANS SUPPLIES
06.2014 - 08.2014
Bachelor of Science - Human Resources Management
University of Phoenix
Diploma - Medical Assistant
Everest Institute
Diploma -
Carteret High School
Certified Medical Assistant -
National Association For Health Professionals
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