Karoline Worthington
Aventura,Florida
Summary
Customer-focused marketing and events professional with experience supporting front-desk operations, promotional initiatives, and end-to-end event execution in fast-paced environments. Trilingual in English, Portuguese, and Spanish, skilled at coordinating logistics, managing multiple stakeholders, and ensuring a seamless experience for attendees, clients, and internal teams. Known for strong project ownership, meticulous follow-through, and hands-on support for content creation, scheduling, and reporting that helps campaigns and programs run on time and to a high standard.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative, Events & Front Desk Assistant
LCA Performing Arts
08.2024 - 08.2025
- Managed front-desk operations, greeting families and prospects, handling high volumes of phone and in-person inquiries, and ensuring a professional, welcoming reception area.
- Supported “campaign-like” studio initiatives by promoting classes and programs, walking clients through options, and converting interest into enrollments while focusing on retention.
- Coordinated schedules, class changes, cancellations, and event communications, keeping parents and students informed and ensuring accurate, up-to-date information across channels.
- Helped administer and execute studio events (recitals, student performances) by organizing logistics, preparing materials, managing check-in, guiding attendees, and supporting backstage flow so run-of-show stayed on track.
- Acted as a day-of point of contact for families and staff, resolving issues in real time and escalating when necessary to keep the experience smooth and on schedule.
- Partnered with the Marketing team by capturing photos and videos, gathering event details, and sharing updates used in social media posts and digital promotions for upcoming classes and events.
Sales & E-commerce Associate
Agua de Coco
06.2022 - 04.2023
- Delivered personalized customer service and product recommendations, consistently upselling and contributing to store revenue goals.
- Supported online sales operations by processing web orders, coordinating with fulfillment, and communicating with customers to ensure timely, accurate deliveries.
- Maintained visual standards and inventory accuracy to support promotional and seasonal campaigns in-store and online.
- Handled inbound calls and messages, addressing product questions, order issues, and post-sales requests with a problem-solving mindset.
Hostess
Spazio
09.2020 - 02.2021
- Welcomed and seated guests, managed the reservation book and waitlist, and balanced traffic across sections to maximize table turns and customer satisfaction.
- Responded to phone and in-person inquiries, accommodating special requests and coordinating with servers and management to deliver a smooth guest experience.
- Supported opening and closing procedures, including organizing the floor plan, preparing materials, and ensuring the front-of-house was ready for service.
Childcare Provider
Babysitter
10.2019 - 09.2020
- Provided reliable childcare including meal preparation, educational and recreational activities, and consistent routines for children of various ages.
- Communicated daily with parents about schedules, needs, and any issues, building trust and long-term relationships.
Service / Reception
Casa do Pastel
08.2019 - 10.2019
- Managed the front counter, greeting customers, taking and processing orders, and handling payments in a high-volume environment.
- Answered phone orders and inquiries, clarified menu questions, and ensured accuracy from order placement through delivery.
- Helped maintain store organization and assisted with opening/closing and basic inventory tasks.
Marketing Intern, Postgraduate Department
Centro Universitário Tiradentes (UNIT)
04.2017 - 10.2017
- Supported the institutional Marketing team on postgraduate program campaigns by organizing content from academic events, updating materials, and ensuring assets were ready for use across channels.
- Assisted in the execution of events by preparing communication materials, coordinating information from speakers and departments, and gathering on-site content (photos, notes, highlights) used for social media and website updates.
- Helped maintain a posting schedule for digital channels, contributing ideas and content that increased visibility of postgraduate programs.
Sales Associate
Loja Taco
11.2016 - 02.2017
- Provided personalized sales support, identified customer needs, and consistently achieved sales targets.
- Maintained store presentation and inventory levels to support ongoing promotions and campaigns.
Education
Bachelor’s - Publicity and Marketing
Centro Universitário Tiradentes (UNIT)
Brazil01.2019
Skills
- Event logistics, on‑site support, and execution
- Scheduling, calendar management, and coordination across teams
- Basic marketing support: social media content, promotional materials, and campaign execution assistance
- Retail, POS systems (including Shopify), and basic e‑commerce operations
Customer service and client relationship management
- Sales, upselling, customer retention, and post‑sales support
- High‑volume phone, email, and in‑person communication
- Microsoft Office (Word, Excel, PowerPoint); familiarity with digital and social platforms
- Trilingual: English, Portuguese, Spanish
Timeline
Administrative, Events & Front Desk Assistant
LCA Performing Arts
08.2024 - 08.2025
Sales & E-commerce Associate
Agua de Coco
06.2022 - 04.2023
Hostess
Spazio
09.2020 - 02.2021
Childcare Provider
Babysitter
10.2019 - 09.2020
Service / Reception
Casa do Pastel
08.2019 - 10.2019
Marketing Intern, Postgraduate Department
Centro Universitário Tiradentes (UNIT)
04.2017 - 10.2017
Sales Associate
Loja Taco
11.2016 - 02.2017
Bachelor’s - Publicity and Marketing
Centro Universitário Tiradentes (UNIT)