Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karoll Rosas Urdaneta

Miramar

Summary

Dynamic Certified Training Manager with a proven track record at Arby's, excelling in employee training and program design. Expert in evaluating training effectiveness and enhancing team performance through mentorship. Skilled in business operations and inventory control, fostering a collaborative environment that drives engagement and satisfaction.

Overview

17
17
years of professional experience

Work History

Certified Training Manager

Arby's
North Miami
08.2014 - Current
  • Implemented training initiatives for onboarding new team members in various locations.
  • Evaluated training effectiveness through participant feedback and assessments.
  • Collaborated with management to identify staff training needs and gaps.
  • Mentored team leaders to enhance their training delivery skills.
  • Analyzed data from surveys and other feedback mechanisms to evaluate program outcomes.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Supervisor

HMSHost
Reston
03.2008 - 07.2014
  • Delivered guidance and direction to subordinates concerning job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Trained new employees on company policies and procedures.
  • Implemented new operational procedures, increasing efficiency.
  • Implemented quality control measures, significantly reducing error rates.

Education

Some College (No Degree) - Elementary Teacher

Instituto Universitario Pedro Emilio Coll
Maracaibo

Skills

  • Employee training
  • Training evaluation
  • Curriculum development
  • Learning management systems
  • Program design
  • Customer relationship management
  • Business operations
  • Inventory control

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Certified Training Manager

Arby's
08.2014 - Current

Supervisor

HMSHost
03.2008 - 07.2014

Some College (No Degree) - Elementary Teacher

Instituto Universitario Pedro Emilio Coll

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Karoll Rosas Urdaneta
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