Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Hi, I’m
Karoll Terry
Homestead,FL
Summary
Overview
20
years of professional experience
Work History
Jack Henry & AssociatesMonett, MO
Product Support Representative
11.2018 - Current
Job overview
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Served as primary contact for fraud claim inquiries.
Jack Henry & AssociatesMonett, MO
Product Support Representative III
06.2023 - Current
Job overview
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coached staff members to develop long-term career goals.
Jack Henry & AssociatesMonett, MO
Relief Supervisor
08.2023 - Current
Job overview
- Mentored and coached PSR by giving suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
KFCMiami , FL
Supervisor
08.2003 - 06.2005
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Increased customer traffic count and retail sales
- Managed team of 35 employees
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coached staff members to develop long-term career goals.
Granny Kays Miami, FL
Supervisor
10.2005 - 03.2008
Job overview
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
Carnival Cruise LinesMiami , FL
Guest Care Specialist
03.2008 - 02.2018
Job overview
- Assisted with emergencies on board. In charged of making sure guest were reconnected with their family in extreme emergency situations. Ex. ( Deaths on board, Person overboard, Guest missed ship departure)
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Assisted with emergencies on board. In charged of making sure guest were reconnected with their family in in extreme emergency situations. Ex. ( Deaths on board, Person overboard, Guest missed ship departure)
Bca Financial ServicesMiami , FL
Patient Account Representative
04.2018 - 11.2018
Job overview
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Resolved inquiries from patients, families and external payers.
- Submitted electronic bills following facility and legal compliance standards.
- Processed refunds, disbursements and payments.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Generated detailed reports outlining billing, flagged items and other important data.
Education
Rice College Technical Jackson, MS
Certificate of Completion from Data Processing, And Computer Operations
10.1990
University Overview
- Perfect Attendance Badge JHA
- Self-Developer Reward. JHA
Skills
- Team Management
- Flexible Schedule
- Customer Service
- Team Building
- Critical Thinking
- Active Listening
- Good Work Ethic
- Supervision & Leadership (Senior Product support III)
- People Skills
- Reliable & Trustworthy
- Organizational Skills
- Friendly, Positive Attitude
- Credit Card Payment Processing
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer Retention Strategies
- Data Entry and Maintenance
Timeline
Relief Supervisor
Jack Henry & Associates
08.2023 - Current
Product Support Representative III
Jack Henry & Associates
06.2023 - Current
Product Support Representative
Jack Henry & Associates
11.2018 - Current
Patient Account Representative
Bca Financial Services
04.2018 - 11.2018
Guest Care Specialist
Carnival Cruise Lines
03.2008 - 02.2018
Supervisor
Granny Kays
10.2005 - 03.2008
Supervisor
KFC
08.2003 - 06.2005
Rice College Technical
Certificate of Completion from Data Processing, And Computer Operations
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