Karolyn Cudnohusky
Iron Mountain
Summary
Front desk agent with extensive experience at Pine Mountain Resort, recognized for exceptional customer service and communication skills. Expertise in managing check-in processes and maintaining precise records in high-pressure environments. Proficient in hotel management software and adept at conflict resolution, contributing to overall guest satisfaction. Demonstrated ability to handle management responsibilities effectively.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Pine Mountain Resort
Iron Mountain
01.2024 - Current
- Greeted guests warmly and provided information about resort services.
- Managed check-in and check-out processes efficiently for all guests.
- Coordinated room assignments based on guest preferences and availability.
- Maintained accurate records of reservations and cancellations using hotel management software.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Kept accurate records of guest transactions.
Cashier/Liquor Room Attendant
Super One Foods
Iron Mountain
10.2022 - 08.2023
- Cashiering Skills
- Customer Service
- Merchandising and Sales
Education
Associates In Business Administration - Human Resources Management
Davenport University
Grand Rapids, MI12-2026
High School Degree -
Kingsford High School
Iron Mountain, MI05.2023
Skills
- Customer service
- Effective communication
- Conflict resolution
- Time management
- Front desk management
- Front office support
- AR aging reports
- Invoice processing
Affiliations
- A young mother while also working full time and attending college.
Timeline
Front Desk Agent
Pine Mountain Resort
01.2024 - Current
Cashier/Liquor Room Attendant
Super One Foods
10.2022 - 08.2023
Associates In Business Administration - Human Resources Management
Davenport University
High School Degree -
Kingsford High School
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