Summary
Overview
Work History
Education
Skills
Other Skills And Experience
Timeline
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Karolyn Thompson

Community Support Worker
Washington,DC

Summary

Seasoned Community Support Worker bringing 3 years of experience working with individuals across varying demographics to promote healthy living and productivity. Collaborative social service employee developing targeted improvement plans and teaching valuable new skills.

Offering blend of empathy and strong communication abilities, eager to learn and excel in supportive environment. Brings keen ability to quickly grasp key concepts related to mental health and community resources, along with proficiency in active listening and conflict resolution.

Overview

10
10
years of professional experience
2014
2014
years of post-secondary education

Work History

Community Support Worker

PSI Family Services INC.
11.2022 - Current
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Enhanced client life skills through development and implementation of educational programs and activities.

Sales Manager

Macy's
07.2018 - 04.2020


  • Coach associates to consistently deliver effective selling behaviors to meet sales goals
  • Interview and recruit qualified candidates for sales positions
  • Partner with merchandising team to plan and execute floor moves, facilitate merchandise placement and sale set up
  • Motivate associates to solicit our Star Rewards program by reinforcing the benefits of new credit card accounts
  • Establish high level of shortage/theft awareness
  • Ensure that all policies and procedures are implemented
  • Manage and edit staff schedule weekly to ensure coverage for sales department to best drive sales
  • Observe associates twice daily through formal observations focusing on selling behaviors; to ensure associates are providing an outstanding shopping experience to all customers
  • Washington, D.C (Retail Store)
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Advisor

H&M
09.2015 - 05.2018
  • Provided stellar customer service to consumers by ensuring their needs were met
  • Trained and coached new employees on daily routines and procedures
  • Answered phones and directed calls to the appropriate persons
  • Processed and organized new merchandise in the stockroom and on the sales floor
  • Executed the transition of merchandise in each department monthly to meet company standards and expectations
  • Review weekly department trend reports regarding sold merchandise
  • Washington, D.C (Retail Store)

Sales Lead

Old Navy
11.2014 - 01.2015
  • Supervised and motivated several associates and managed operations in absence of store manager
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Utilized merchandising skills to effectively execute floor moves and enhance look of the shop
  • Participated in interviews, scheduling and training events for staff
  • Worked closely with store manager and sales associates to achieve monthly sales goals
  • Springfield VA (Retail Store)
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.

Education

Bachelor's degree - Theater and Film

Saint Augustine University
Raleigh, NC

Skills

  • Microsoft Office Suite
  • Social Media platforms

    • Individualized support

    Life skills training

    Data entry and reporting

    Educational guidance

    Social integration

Other Skills And Experience

  • Microsoft Office Suite
  • Social Media platforms
  • Fax Machines
  • Scanners

Timeline

Community Support Worker

PSI Family Services INC.
11.2022 - Current

Sales Manager

Macy's
07.2018 - 04.2020

Sales Advisor

H&M
09.2015 - 05.2018

Sales Lead

Old Navy
11.2014 - 01.2015

Bachelor's degree - Theater and Film

Saint Augustine University

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Karolyn ThompsonCommunity Support Worker