Karolyn Zavala Suarez
Littleton,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Lead Preschool Teacher
Primrose School At Sterling Ranch
02.2023 - Current
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented a variety of assessment tools to track student progress and adjust instruction accordingly, leading to improved learning outcomes.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Delivery Driver
Uber Eats
04.2021 - 03.2023
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept detailed records of deliveries and money received from customers.
Correctional Officer
Corecivic Inc.
03.2020 - 04.2021
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Enforced rules and regulations to maintain order among inmates.
- Interviewed inmates to obtain information and assess needs.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Administered drug tests to inmates.
Associate
Panera Bread
01.2019 - 03.2020
- Managed efficient cash register operations.
- Maintained relationships with customers to maximize sales opportunities.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, CO01.2025
Dental Assisting - Certification in Dental Assisting
Texas Dental Assisting Academy LLC
Bandera, TX05.2017
Skills
- Collaborative and Team-Oriented
- Emergency Response
- Payment Collections
- CPR/AED
- Documentation
- Active Listening
- De-Escalation Techniques
- Critical Thinking
- Spanish Fluency
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
Timeline
Lead Preschool Teacher
Primrose School At Sterling Ranch
02.2023 - Current
Delivery Driver
Uber Eats
04.2021 - 03.2023
Correctional Officer
Corecivic Inc.
03.2020 - 04.2021
Associate
Panera Bread
01.2019 - 03.2020
Bachelor of Science - Biology
Metropolitan State University of Denver
Dental Assisting - Certification in Dental Assisting
Texas Dental Assisting Academy LLC
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