Summary
Overview
Work History
Education
Skills
Canyoneering, Scuba diving, Hiking, Dancing, Traveling, Museums, Mountain biking, Cooking & Learning
Timeline
Generic

Karolynn Kay

South Jordan,UT

Summary

Results-driven professional seeking position as Chief Operating Officer. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

11
11
years of professional experience

Work History

Customer Support Supervisor

Jetblue
Salt Lake City, UT
11.2017 - Current
  • Liaised with customers, addressed inquiries, handled customer concerns, came up with solutions to problems ans answered questions to provide outstanding customer care.
  • Utilized active listening skills to quickly resolve problems and come up with solutions.
  • Educated and helped teach new reservation team members job functions while promoting positive work environment through effective communication, active engagement and hands-on assistance through sharing screens.
  • Assisted team members in resolving customer satisfaction issues and finding solutions to issues that arise.
  • Collaborated with team members how to assist customers to create great experience with JETBLUE AIRWAYS.Jetblue

Sales Consultant Representative

Firewifi
Salt Lake City, UT
08.2020 - 04.2022
  • Fostered relationships with customers to expand customer base and retain business.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Placed orders and answered customer questions through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.

Reservation Agent

Jetblue
Salt Lake City, UT
10.2014 - 11.2017
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.

Marriage, Family and Child Therapist

Showlow Counseling Services
Showlow, AZ
10.2000 - 08.2002
  • Offered innovative therapeutic techniques and non-traditional interventions focused on supporting youth and families in community.
  • Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
  • Delivered evidence-based individual, family and group counseling for children, youth and families.
  • Collaborated with other mental health professionals to create comprehensive treatment plans.
  • Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
  • Worked one-on-one with families and children as part of family therapy

Education

Master of Science - Marriage And Family Therapy

Univeristy of New Hampshire
Durham, NH

Bachelor of Science - Psychology

Weber State Univ
Ogden, UT

Skills

  • Executive Leadership
  • Effective Communicator and Public Speaker
  • Organizational Leadership Skills
  • Attention to Quality
  • Innovative and Visionary
  • Adaptable and Flexible
  • Planning and Execution
  • Best Practices and Standards
  • Multidisciplinary Team Collaboration

Canyoneering, Scuba diving, Hiking, Dancing, Traveling, Museums, Mountain biking, Cooking & Learning

I have been fortunate enough to travel over 45 countries doing various activities. I enjoy solo and group traveling whether it is to provide humanitarian efforts, visit and learn about different cultures or participate in various outdoor activities. I Love to to experience a variety of things and look forward to continuing with this passion.

Timeline

Sales Consultant Representative

Firewifi
08.2020 - 04.2022

Customer Support Supervisor

Jetblue
11.2017 - Current

Reservation Agent

Jetblue
10.2014 - 11.2017

Marriage, Family and Child Therapist

Showlow Counseling Services
10.2000 - 08.2002

Master of Science - Marriage And Family Therapy

Univeristy of New Hampshire

Bachelor of Science - Psychology

Weber State Univ

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Karolynn Kay