Karon Macon
PINE BLUFF,AR
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Accomplished Business well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
16
16
years of professional experience
Work History
CEO
MACONCHANGES LLC
08.2020 - Current
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Developed a high-performance executive team for improved productivity and efficiency.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Expanded market share through successful acquisitions and mergers.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Championed sustainability initiatives to reduce environmental impact while improving brand image among eco-conscious consumers.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Directed market expansions to propel business forward, meet changing customer needs.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Initiated strategy to drive company growth and increase market share and profitability.
Operations Manager
WMC LEASING & LOGISTICS
10.2021 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
Freight Broker
WMC LEASING & LOGISTICS
07.2017 - 04.2023
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Contacted existing customers to update accounts and confirm deals.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tracked shipments and trucks out on deliveries.
IT Consultant
WMC LEASING & LOGISTICS LLC
04.2017 - 04.2023
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
CEO
KDOE & SOULS CMA GROUP
10.2013 - 06.2017
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
Technical Support Representative
Firstsource Solutions
11.2012 - 11.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Executive Marketing Director
KDO ENTERPRISE
10.2012 - 08.2013
- Streamlined internal processes, enhancing efficiency within the marketing department.
- Negotiated advantageous contracts with vendors for cost-effective advertising placements and promotional materials production.
- Set clear objectives for the marketing team while fostering open communication channels to enhance collaboration between departments.
- Led a team of marketing professionals to achieve consistent growth in revenue and market share.
- Boosted brand awareness by developing and implementing innovative marketing strategies.
- Evaluated competitor activities and adjusted tactics accordingly to maintain a competitive edge in the marketplace.
- Championed corporate social responsibility programs, generating goodwill among customers and community stakeholders alike.
- Spearheaded successful product launches, driving sales and reinforcing brand positioning.
- Implemented effective CRM systems to improve customer retention rates while identifying potential upsell opportunities.
- Identified new market opportunities, expanding the company''s reach into untapped segments.
- Increased customer acquisition through targeted digital campaigns and engaging content creation.
- Established strong relationships with key industry influencers for mutually beneficial partnerships.
- Demonstrated thought leadership by delivering insightful presentations at industry conferences, bolstering the company''s reputation as an innovator within its field.
- Implemented data-driven decision-making processes, utilizing analytics tools to refine marketing techniques continually.
- Built a high-performing team through recruitment, training, and ongoing professional development efforts.
- Developed compelling presentations to secure C-level buy-in for strategic initiatives.
Regional Sales Manager
PTM Marketing And Consulting
08.2011 - 10.2012
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Finalized sales contracts with high-value customers.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Executed successful promotional events and trade shows.
- Executed successful marketing campaigns to generate new business and expand customer base.
Sales Manager
PTM Marketing And Consulting
12.2009 - 08.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Sales Trainer
PTM Marketing And Consulting
11.2009 - 12.2009
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Collaborated with sales leaders to align training initiatives with strategic business goals.
Door-to-Door Sales Representative
PTM Marketing And Consulting
05.2009 - 11.2009
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Sales Associate
ADT Security
04.2008 - 06.2009
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing [Product or Service].
Education
Bachelor of Science - Animal Behavior And Ethology
Kaplan College - Phoenix
Phoenix, AZ11.2024
BBA - Business Administration And Management
University of Wisconsin - Oshkosh
Oshkosh, WI08.2011
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Mergers and Acquisitions
- Succession Planning
- Negotiation
- Operations Management
- Customer Relations
- Organizational Leadership
- Business start up
- Business Development
Timeline
Operations Manager
WMC LEASING & LOGISTICS
10.2021 - 04.2023
CEO
MACONCHANGES LLC
08.2020 - Current
Freight Broker
WMC LEASING & LOGISTICS
07.2017 - 04.2023
IT Consultant
WMC LEASING & LOGISTICS LLC
04.2017 - 04.2023
CEO
KDOE & SOULS CMA GROUP
10.2013 - 06.2017
Technical Support Representative
Firstsource Solutions
11.2012 - 11.2014
Executive Marketing Director
KDO ENTERPRISE
10.2012 - 08.2013
Regional Sales Manager
PTM Marketing And Consulting
08.2011 - 10.2012
Sales Manager
PTM Marketing And Consulting
12.2009 - 08.2011
Sales Trainer
PTM Marketing And Consulting
11.2009 - 12.2009
Door-to-Door Sales Representative
PTM Marketing And Consulting
05.2009 - 11.2009
Sales Associate
ADT Security
04.2008 - 06.2009
Bachelor of Science - Animal Behavior And Ethology
Kaplan College - Phoenix
BBA - Business Administration And Management
University of Wisconsin - Oshkosh
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