Summary
Overview
Work History
Education
Skills
Addtional
Timeline
Generic
Karon Rahming

Karon Rahming

jacksonville

Summary

Aspiring IT professional with a robust academic foundation in cybersecurity and network infrastructure, highlighted by excellence in Intrusion Detection and IT Project Management. Skilled in the theoretical and practical application of digital forensics, disaster recovery planning, and operating system environments. Combines strong technical acumen in data structures and databases with the organizational skills to lead agile projects, seeking to leverage comprehensive coursework and a proactive learning mindset in an entry-level security or network administration role. Also, dynamic Customer Service Supervisor at Publix Grocery Store with a proven track record in conflict resolution and team development. Expert in problem-solving and relationship building, consistently enhancing customer satisfaction. Adept at managing schedules and training staff to deliver exceptional service, fostering a positive and efficient work environment.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Publix Grocery Store
08.2019 - Current
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Server

Kekes
06.2023 - 08.2023
  • Responded to ad hoc cleaning duties at end of shift.
  • Delivered food orders promptly and courteously.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Bachelor of Science - Information Technology

University of North Florida
Jacksonville, FL
07-2026

Associate of Arts - Information Technology

Florida State College
Jacksonville, FL
07-2024

Skills

  • Computational Structures
  • Microsoft Azure SQL Database
  • Programming in Python/C
  • IT Project Management
  • Systems administration
  • Intrusion detection
  • Network Proficiency: Mastered core networking concepts (TCP/IP, OSI) and security protocols
  • Managed end-to-end product lifecycles from design to delivery, leveraging Azure DevOps to streamline Agile Scrum workflows

Addtional

Motivated and goal-oriented professional with a strong foundation in team building, problem-solving, and operational efficiency. Passionate about Information Technology, with a clear focus on earning certifications in CompTIA Network+ and Security+. Committed to continuous growth, both personally and professionally, with the long-term goal of advancing within the corporate environment while contributing as a reliable and collaborative team member.

Timeline

Server

Kekes
06.2023 - 08.2023

Customer Service Supervisor

Publix Grocery Store
08.2019 - Current

Associate of Arts - Information Technology

Florida State College

Bachelor of Science - Information Technology

University of North Florida