Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karon Rodriguez

Converse,TX

Summary

A strongly qualified individual with dynamic and goal oriented quality possesses 2-3 years of experience working as a Content Moderator and viewing graphic content on social media platforms and over 1 year experience as a content news reviewer. Committed content moderator with a history of meeting company needs with consistent and organized practices seeking a position in trust and safety.

Overview

4
4
years of professional experience

Work History

Content News Reviewer

Tech Mahindra
08.2022 - Current
  • Reviewed fact check articles for misinformation spread through social media and articles.
  • Investigated misinformation images spread through social media and articles per client request on categorizing these images.
  • Worked with my team to maintain a 98% accuracy through google chat and video support especially with all updates made by the client.

Email/Chat Support

TaskUs
05.2022 - 07.2022
  • Assisted customers with their issues with excellent customer service through chat and email.
  • Maintained a positive attitude towards customers during all interactions.
  • Ensured compliance with relevant policies, procedures, and regulations when providing support services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer inquiries in a timely manner.

Content Moderator

TaskUs
10.2019 - 04.2022
  • Monitored content for civic Integrity, hate speech and bullying & harassment on social media platforms.
  • Assisted and worked with my team to make sure our accuracy remained above 90% through support in chat and video calls .
  • Prioritized in keeping our clients and our work confidential and continuously from a work from home setting during the Covid-19 Pandemic.
  • Ensured adherence to company guidelines while moderating online forums and social media sites.
  • Monitored user-generated content for violations of community standards.
  • Investigated flagged conversations regarding inappropriate or offensive material.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.

Transcription

TaskUs
07.2019 - 04.2020
  • Transcribed auto clips with full accuracy for different clients
  • Communicated and assisted other teammates with low quality auto clips
  • Maintained fast typing speeds to transcribe data.
  • Reviewed audio files for accuracy and clarity prior to transcription.

Education

Texas State University at San Marcos
12.2016

High School Diploma -

Judson Early College Academy
05.2013

Associate of Science in Science -

Northeast Lakeview College
01.2013

Skills

  • Content moderator handling graphic content
  • Typing speed 40 words per minute
  • Customer service
  • Prioritizing
  • Critical Thinking
  • Microsoft
  • Multi-Tasking
  • Administrative Skills
  • Attention to Detail
  • Social Media Proficiency
  • Fact-Checking

Timeline

Content News Reviewer

Tech Mahindra
08.2022 - Current

Email/Chat Support

TaskUs
05.2022 - 07.2022

Content Moderator

TaskUs
10.2019 - 04.2022

Transcription

TaskUs
07.2019 - 04.2020

Texas State University at San Marcos

High School Diploma -

Judson Early College Academy

Associate of Science in Science -

Northeast Lakeview College

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Karon Rodriguez