KaRonn Henderson
Las Vegas,NV
Summary
Talented Workforce Development/Case Manager Specialist adept at always being able to handle any situation that I am put in. I put my clients needs first and make sure we always come out with a solution. I deal with clients trauma and hardships. Handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Completed multifaceted planning, research, networking and implementation of client employment programs as Workforce Development Specialist for four years. Monitored local and regional employment markets and trends to create employment program strategies to satisfy immediate and future client needs. Surveyed prospective employees to determine compatibility with current and future job openings and created and implemented training and educational solutions based on findings.
Overview
13
13
years of professional experience
Work History
Workforce Development Specialist/Case Manager Specialist
Chicanos Por La Causa/
06.2020 - Current
- Work within diverse community on the daily dealing with reentry population.
- I have to display Deescalation tactics with clients to come to a resolution.
- (TIC) Trauma Informed Care is a big component we inforce with our clients everyday.
- Increased job placements by developing tailored workforce training programs for diverse populations.
- Collaborated with employers to identify skills gaps and design customized training solutions, resulting in a higher employment rate.
- Worked directly with the re-entry population to get them skills and certifications.
- Established strong relationships with community partners, fostering collaboration and support for workforce development initiatives.
- Created in depth IDP's for clients to dive into the true abilities and passions that they might have.
- Intensive case managing and case filing for over 60 clients majority being re-entry population.
- Developed and hosted community events to align workforce goals perspective outcomes.
Sports Director
Boys And Girls Club
03.2019 - 06.2020
- Reported on all athletic events and programs to provide interesting sports stories.
- Remained composed and highly professional in a fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Remained highly composed and calm in very fast-paced, stressful, and constantly changing environments to provide optimal leadership and achieve desired results.
- Participated in meetings with producers and production crew to keep the program in step with creative vision.
- Managed a team of 7 sports staff that helped facilitate our daily tasks
Recruting Coordinator
Next College Student Athlete
08.2017 - 12.2019
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Reached out to families to make sure they had the best college sports recruiting process possible
- Streamlined the recruitment process by implementing an Applicant Tracking System, improving efficiency and reducing time to hire.
Assistant General Manager
Briticares INT
09.2015 - 02.2017
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Operations Manager
Big Brothers Bis Sisters Program
08.2011 - 01.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
Education
Bachelor of Arts - Business Management
Sacramento State University
Sacramento, CA05.2012
High School Diploma -
Palisades Charter High School
Pacific Palisades, CA06.2007
Skills
- Deescalation Tactics
- Adaptive
- Diverse
- B2B relations / Client relations
- Training and mentoring
- Customer Account / Records management
- Strong communication skills
- Leadership development
- Strategic Planning / Organization
- Strong interpersonal skills
- Budgeting
- Creative problem solver
Affiliations
- Americorps Mentor 2020- current
- YouthBuild Mentor 2020- Current
- Workforce Connections Professional Development
Timeline
Workforce Development Specialist/Case Manager Specialist
Chicanos Por La Causa/
06.2020 - Current
Sports Director
Boys And Girls Club
03.2019 - 06.2020
Recruting Coordinator
Next College Student Athlete
08.2017 - 12.2019
Assistant General Manager
Briticares INT
09.2015 - 02.2017
Operations Manager
Big Brothers Bis Sisters Program
08.2011 - 01.2015
Bachelor of Arts - Business Management
Sacramento State University
High School Diploma -
Palisades Charter High School
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