Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karra Coop

Overton,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Shift Leader

Dairy Queen Restaurant
04.2018 - 04.2020
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Generated reports detailing findings and recommendations.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Server

Pizza Hut
02.2018 - 04.2018
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Jalapeno Tree
08.2017 - 02.2018
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Key Holder Supervisor

Dollar General Store
02.2015 - 07.2017
  • Successfully drove new product lines to increase annual profits by [Number]%.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

High School Diploma -

Bethel High School
Shawnee, OK
05.2006

Skills

  • Complaint resolution
  • Data Analysis
  • Issue Resolution
  • Staff Development
  • Role Modeling
  • Customer Service Management
  • Cash Handling
  • Sales Reporting
  • Team Leadership
  • Shift Paperwork Completion

Timeline

Shift Leader

Dairy Queen Restaurant
04.2018 - 04.2020

Server

Pizza Hut
02.2018 - 04.2018

Server

Jalapeno Tree
08.2017 - 02.2018

Key Holder Supervisor

Dollar General Store
02.2015 - 07.2017

High School Diploma -

Bethel High School

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Karra Coop