Summary
Work History
Education
Skills
Languages
Timeline
Generic

Karra Kuria

Anaheim,CA

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Work History

Sales Associate

PINK Victoria Secret
Mission Viejo, CA
01.2022 - 03.2022
  • Developed promotional strategies to increase sales volume.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted customers with product selection, sizing and styling.
  • Developed trusting relationships with customers by making personal connections.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Handled returns and exchanges according to company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Customer Service Representative

UPS Customer Center
Aliso Viejo, CA
12.2021 - 01.2022
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Operated scanners, computers, and other equipment to track orders.

Education

High School Diploma -

Cabrillo Point Academy High School
Costa Mesa, CA
05-2021

Skills

  • Scheduling
  • Complaint resolution
  • Problem resolution
  • Retail marketing
  • Merchandise upselling
  • High-energy attitude
  • Professional telephone demeanor
  • Adaptability and flexibility
  • Team collaboration
  • Money handling
  • Data entry
  • Reading comprehension
  • Time management
  • Strong teamwork
  • Sales closing
  • Relationship building

Languages

Spanish
Native/ Bilingual

Timeline

Sales Associate

PINK Victoria Secret
01.2022 - 03.2022

Customer Service Representative

UPS Customer Center
12.2021 - 01.2022

High School Diploma -

Cabrillo Point Academy High School
Karra Kuria