Experienced account management professional with over seventeen years of sales, training and leadership experience primarily in the pharmaceutical and health care industry. Combines industry knowledge with experience guiding individual providers and healthcare system accounts, employee engagement and education, service excellence initiatives, and implementing and maintaining strategic protocols for optimal customer and patient care. Excels at public speaking, project management and facilitating individual and team development initiatives.
· Delivers sales results through the promotion of the Cardiometabolic Health portfolio including chronic weight and diabetes branded products to health care providers in primary care and corresponding specialty sectors.
· Successfully launched chronic weight management medication with sales outcomes exceeding 125% throughout launch year.
· Featured nationally on the diabetes alliance team Elevate campaign to promote “What Good Looks Like” on effective teamwork and collaboration with cross functional partners in exceeding sales goals.
· Collaborated with Employee Health & Safety to enhance the Worth the Wait campaign providing global influence on driver health and safety.
· Serves on the regional payor team to share best practices, formulary updates and customer formulary troubleshooting solutions for team members.
· Collaborates with alliance sales team members as well as contract sales representatives to develop and execute sales strategy.
· Drove sales within the pulmonary market space through the promotion and marketing of assigned products to 150+ healthcare professionals and accounts in the assigned geography while also having formerly sold the metabolic, neurology, cardiovascular and urinary product portfolios.
· Performed territory management via strategic targeting on key customers to grow market share at the district, regional and national levels.
· Excelled in hybrid-model execution of core job responsibilities while also training peers on implementing hybrid best-practices.
· Maximized customer-centric relationships with healthcare providers, pharmacists and ancillary staff by serving as a resource and communicating key marketing messages tailored towards customer needs.
· Contributed to team success through effective daily communication and collaboration with field sales counterparts.
· Analyzed sales and market data through multiple channels including Octopoda, Javelin and VEEVA as well as territory analysis and market share reports in order to strategically develop and execute on an effective business plan.
· Promoted to Executive Respiratory Business Specialist (October 2021).
· Featured in Excellence in Action newsletter by the VP for asthma growth during the Drive with 1.25 campaign.
· Served on the Regional Business Director (RBD) counsel (October 2021-present).
· Served on the National Digital Task Force.
· Served on the Veeva Connect Pilot initiative.
· Selected by RBD to lead Global Survey Start, Stop Continue within the district.
· Selected by Respiratory Business Director to serve on the Vice President’s council for the region (January 2020-March 2021).
· Appointed to Lead Respiratory Training Lead (RTL) for the region to oversee development of upcoming RTLs (October 2019).
· Appointed to Field Innovation Lead (2019).
· Selected by senior leadership to complete Boehringer Ingelheim Leadership Development University (BILD-U) management development training program (July 2019).
· Selected by senior leadership to serve as an RTL for the region consisting of onboarding and training new hires on product knowledge and selling skills (March 2017-December 2021).
· As an RTL, conducted live and virtual training requirements at the regional and area levels as well as facilitates live training at national and regional Plan of Action (POA) meetings (March 2017-December 2021).
· Selected by senior leadership to serve as an interim Institutional Specialty (INSPEC) representative to a health system unassigned to an existing INSPEC representative (July 2014-2016).
· Selected by senior leadership to satisfy a 6-month training rotation with Prescription Medicine Training and Development (July-December 2015).
· Developed protocols to train new sales representatives on new selling model with implementation for both live and virtual training (July-December 2015).
· Led new hire training class resulting in 100% success rate (December 2015).
· Selected by senior leadership to participate in the first-ever Regional Leadership and Development Program (RLDP) which offered leadership training using the Oz Principle, Dominance, Influence, Conscientiousness and Steadiness Workplace (DISC), presentation training as well as development planning and account call execution best practices (August 2013-May 2014).
· Selected by the Regional Director to work with a core team of other RLDP members to develop a new hire orientation program that would serve as a pilot initiative for the region.
· Selected by senior leadership to serve on the Regional Portfolio Advisory Champion Team and the Regional Account Advisory Team (July 2016-present).
· Appointed to represent the district as a representative for the Managed Market Field team to analyze opportunities and trends in the managed care arena and develop coordinating sales strategies (2012-14).
· Successfully completed Certified Field Training (CFT) thereby allowing me to mentor and train new hires and aspiring future CFTs (May 2014).
· Selected by Therapeutic Business Manager to facilitate presentations at POA meetings and district conference calls including CEM focus and execution.
· Selected by senior leadership to participate in both the INSPEC and Pulmonary SPEC mentoring programs (January-December 2015).
· Managed 12 tobacco cessation contracts including Independence Blue Cross, Cigna and American Financial Group and assisted Department Director in managing 30+ additional contracts resulting in $7 million total revenue.
· Trained a nine staff member call center team on account services, delivery models and evolving protocol.
· Facilitated ongoing communications with administrators, prospective clients, diverse customers and healthcare providers to maximize quality assurance and customer service.
· Produced 50+ reports per year, on a quarterly, semi-annual, annual and impromptu basis customized per individual contract specifications.
· Executed 15+ corporate communications including requests for proposals, marketing plans, promotional materials and press releases to enhance corporate image.
· Contributed to corporate improvement initiatives, including the annual business plan and revision of the employee wellness program.
· 2024 Platinum Performer Nominee
· 2021 President’s Club Award recipient
· 2019 President’s Club Award recipient
· Accountability, Agility and Intrapreneurship (AAI) Award recipient
· 2011 Gold Extreme Rewards recipient
· 2009 President’s Club Award recipient
· 2008 Silver Extreme recipient