Karrah Melton
Administrative Assistant
Saint Charles,Missouri
Summary
Versatile Assistant General Manager with four years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Assistant General Manager
Americas Best Value Inn/OYO OS/Lakeview Inn
Lake Saint Louis, MO
12.2019 - 03.2023
- Motivated, trained, and disciplined employees to maximize performance on a 64 unit property
- Resolved problems promptly to elevate customer approval
- Handled cash accurately and prepared deposits
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Managed team schedule with eye for coverage needs and individual strengths
- Enforced quality assurance protocols to deliver ideal customer experiences
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
- Assisted in recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement
Bartender/Shift Lead
Jim and Debs lakeside Pub
Lake Saint Louis, MO
04.2018 - 09.2022
- Developed new signature cocktails to support bar marketing brand and increase profits
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift
Office Coordinator
Heartland Hospice
Wentzville, MO
04.2015 - 01.2020
- Fax orders, Medicaid recerts
- Review and enter patient’s plan of action for care
- Enter payroll
- Enter gas mileage reimbursements
- Order patient supplies
- Process medication orders
- Assist patients with personal care needs
- Communicate with RN Case Managers, Supervisors and office staff of medical needs for patient’s
- File patient notes in chart by order.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates
- Increased team productivity by reorganizing office supplies and protocols
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees
- Evaluated employee records and productivity and submitted evaluation reports
Certified Nurse’s Aide
Silex Community Care
Silex, MO
04.2014 - 04.2015
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Built rapport with patients and families, providing emotional support during difficult times
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Educated patients and family members on best home care practices for healing and recovery
Cashier, Cook, Delivery Driver
Berni’s Pizza
Elsberry, MO
01.2009 - 04.2014
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Addressed customer needs and made product recommendations to increase sales.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Restocked and organized merchandise in front lanes.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Elsberry High School
Elsberry, MO 08.2011 - 05.2012
Skills
Inventory Management
Payroll
Supply Inventory
File Organization
Document Preparation
Telephone Reception
Reception Management
Leadership and Supervision
Strong understanding of microsoft word, excel
15 Years customer service
Time management
Scheduling
Multi-line phone proficiency
Mail distribution
Employee training and development
Timeline
Assistant General Manager
Americas Best Value Inn/OYO OS/Lakeview Inn
12.2019 - 03.2023
Bartender/Shift Lead
Jim and Debs lakeside Pub
04.2018 - 09.2022
Office Coordinator
Heartland Hospice
04.2015 - 01.2020
Certified Nurse’s Aide
Silex Community Care
04.2014 - 04.2015
High School Diploma -
Elsberry High School
08.2011 - 05.2012
Cashier, Cook, Delivery Driver
Berni’s Pizza
01.2009 - 04.2014