Karre O'Dell
Omaha,Nebraska
Summary
Proven leader and effective communicator, adept in customer service and problem-solving, significantly improved customer satisfaction at Holiday Inn. Excelled in team collaboration and front office management, fostering a positive work environment and enhancing guest relations. Demonstrates a professional demeanor, ensuring high-quality hospitality services.
Overview
15
15
years of professional experience
Work History
Frontdesk Receptionist
Holiday Inn
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Assistant Manager
Holiday Inn
07.2009 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Lewis Central Senior High School
Council Bluffs, IA1998
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
- Office Organization
- Hospitality services
- Front Office Management
- Sensitive information handling
- Work Prioritization
- Complex Problem-Solving
- Guest Relations
- Payment Processing
- Courteous and Professional
- Relationship Building
- Professional Demeanor
Timeline
Frontdesk Receptionist
Holiday Inn
04.2024 - Current
Assistant Manager
Holiday Inn
07.2009 - 04.2017
Lewis Central Senior High School
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