Karressa Baynard
Silver Spring,MD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Allied universal
08.2023 - Current
- Maintain safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitor and authorize entrance and departure of vehicles, cargo trucks, and visitors.
- Respond effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.
- Provide excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Adhere to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Patrol internal building spaces and facility grounds to identify and deter threats to assets.
Bartender
Levi Audi Field
09.2021 - Current
- Create attractive bar displays by strategically arranging bottles and glasses.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhance overall guest experience by promptly addressing concerns and resolving issues professionally.
- Conduct regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Follow strict recipes and drink measurements to minimize product used.
- Verify drinking age requirements of customers by carefully reviewing photo identification.
- Cultivate strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly clean and sanitize bar area, beer lockers, refrigeration and storage areas.
Owne
KLEAN HOSPITALITY, L.L.C
04.2020 - Current
- Operate own company and handle responsibilities such as creating business plans, arranging financing, hiring staff, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities.
- Work with marketing teams to create print and online advertisements to bring in new customers.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Train and guide team members to maintain high productivity and performance metrics.
- Prepare annual budgets with controls to prevent overages.
- Establish positive workplace culture that foster employee engagement, collaboration, and loyalty.
- Recruit, hire, and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Establish, optimize and enforce business policies to maintain consistency across industry operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Bartender
Aramark
09.2020 - 07.2023
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Resolved customer complaints promptly and professionally, preserving establishment''s reputation for excellent service.
- Ensured compliance with local alcohol regulations and company policies, maintaining safe and responsible environment for all patrons.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Practiced safe work habits, wearing protective equipment and consistently following OSHA standards.
Operations Manager
Hook & Reel
01.2021 - 03.2022
- Overseen service operations, team management, and handling of guest complaints
- Supervised and trained new team members, as well as, managers
- Analyzes labor and food costs to ensure that appropriate inventory levels are maintained.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed and implemented strategies to maximize customer satisfaction.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Enhanced team productivity through effective scheduling and task delegation.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Manager
Gaylord National Resort and Convention Center
01.2018 - 11.2021
- Responsible for the coordi
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Supervised and mentored kitchen and serving staff.
- Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
Event Coordinator
UNION OYSTER BAR AND LOUNGE
03.2020 - 09.2021
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Coordinated florists, photographers, and musicians for events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Front of House Supervisor
UNION OYSTER BAR AND LOUNGE
01.2020 - 09.2021
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Collaborated with management team to develop promotional events that attracted new clientele while maintaining existing customer loyalty.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Set and oversaw weekly and special event menu plans.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Performed cash handling activities and secured nightly bank deposits.
Server
Hook and Reel Cajun Restaurant and Bar
10.2019 - 01.2020
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Server/trainer
MGM National Harbor
12.2018 - 01.2019
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Provided coaching and mentoring to employees.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Provided continuous evaluation and feedback to server employees.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Worked closely with bartenders on drink recommendations helping to increase beverage sales.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Server/bartender
Gordon Biersch
03.2014 - 04.2016
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Bussed and reset tables to keep dining room and work areas clean.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
Associate in Business - Social Work
MONTGOMERY COLLEGE
02.2024
GED -
UNIVERSITY OF DISTRICT OF COLUMBIA
Washington, DC04.2006
Skills
- Superb surveillance skills
- Federal and State Regulation Compliance
- Customer Service
- Drawer balancing
- Cocktail Service
- ABC standards
- Team Management
- Alcohol awareness
- Safe Food Handling
- Bill computation
- Conflict and Complaint Resolution
- Adaptable and Flexible
Certification
- TIPS Certified, 01/01/20
- Food Handler Certification
- Flagger, 08/01/21
- Bartender License
- Guard Card, 08/01/23
- CPR Certification, 09/01/23
- Serv Safe, 2024
Assessments
- Work style: Reliability, Proficient, 08/01/21
- Customer service, Proficient, 08/01/21
- Customer focus & orientation, Proficient, 08/01/21
Timeline
Security Officer
Allied universal
08.2023 - Current
Bartender
Levi Audi Field
09.2021 - Current
Operations Manager
Hook & Reel
01.2021 - 03.2022
Bartender
Aramark
09.2020 - 07.2023
Owne
KLEAN HOSPITALITY, L.L.C
04.2020 - Current
Event Coordinator
UNION OYSTER BAR AND LOUNGE
03.2020 - 09.2021
Front of House Supervisor
UNION OYSTER BAR AND LOUNGE
01.2020 - 09.2021
Server
Hook and Reel Cajun Restaurant and Bar
10.2019 - 01.2020
Server/trainer
MGM National Harbor
12.2018 - 01.2019
Manager
Gaylord National Resort and Convention Center
01.2018 - 11.2021
Server/bartender
Gordon Biersch
03.2014 - 04.2016
Associate in Business - Social Work
MONTGOMERY COLLEGE
GED -
UNIVERSITY OF DISTRICT OF COLUMBIA
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