Summary
Overview
Work History
Education
Skills
Timeline
Generic

KARRI M Baldwin

LAFAYETTE,IN

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

21
21
years of professional experience

Work History

Customer Account Representative

Landis+Gyr
07.2023 - Current
  • I'm sorry, but I cannot fulfill this request as it requires me to conduct external research. However, I can help you create general experience statements for a Customer Account Representative based on typical responsibilities in that field. Let me know if you'd like assistance with that!
  • Increased client retention, consistently maintaining strong relationships with key accounts.
  • Devised tactics to grow customer base and boost sales.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Fivestar Automotive
05.2021 - Current
  • Located items for customers by checking sister stores and online options.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Helped customers navigate store, complete sales and process returns.
  • Explained promotions and special offers to customers.
  • Used feedback from customers and personal observations to better capitalize on sales opportunities.
  • Accomplished multiple tasks in a fast-paced environment.
  • Created great customer experiences through personalized sales support.
  • Worked independently but within a team environment.
  • Maintained a calm demeanor and managed issues professionally and according to company standards.
  • Developed customer base by delivering consistent customer service.
  • Adapted to changing priorities and unexpected situations.

Processing Operator

Frito lay
12.2018 - 05.2021
  • Reviewed and interpreted QA results and took appropriate action to correct errors.
  • Reviewed plant operations and data to evaluate production output and quality.
  • Identified process improvements to enhance performance and reduce operating costs.
  • Communicated directly with maintenance department to coordinate maintenance and repair work in process areas.
  • Maintained adequate records of production volume, yield, plant uptime, and utility consumption.
  • Adhered to city, county, state, and federal regulations relating to process operations.
  • Communicated directly with QA laboratory to verify adherence to QA policies and procedures.
  • Achieved profit targets through careful management of resources and labor hours.
  • Reduced production errors, coordinating new runs based off clear technical plans.

Sales Associate

Bob Rohrman Autogroup
11.2014 - 03.2018
  • Explained promotions and special offers to customers.
  • Located items for customers by checking sister stores and online options.
  • Helped customers navigate store, complete sales and process returns.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Quickly and efficiently processed payments and made accurate change.
  • Maintained a calm demeanor and managed issues professionally and according to company standards.
  • Handled stressful situations professionally and multitasked with ease.
  • Demonstrated selling experience in a fast paced, service oriented retail setting.
  • Used feedback from customers and personal observations to better capitalize on sales opportunities.

Corrections Officer

Steuben County Jail
06.2006 - 08.2014
  • Remained alert for signs of disorder or tension.
  • Detected and removed contraband through unscheduled cell inspections.
  • Followed and promoted compliance with established security procedures.
  • Kept records and drafted reports detailing offender movements or rule violations.
  • Patrolled assigned areas to assess facility security and verify offender counts.
  • Supervised offender work details, including institutional grounds maintenance and buildings.
  • Searched vehicles entering and leaving premises, inspecting for contraband and trafficking offenses.
  • Monitored offender behavior and addressed disciplinary action during shower and meal periods.
  • Fulfilled tower surveillance duty, monitoring grounds for security breaches.
  • Safeguarded facility access, monitoring entrances and screening visitors.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband such as weapons or drugs.
  • Identified and removed contraband items using routine and unannounced searches.
  • Minimized chances for escape or violence with proactive monitoring of all inmates.
  • Maintained records of prisoners' identification and charges.
  • Monitored facility from master control room, watching over [Number] feeds at once.
  • Organized strict daily schedules for prisoners, including work assignments, appointments and visits by family members.
  • Assisted with investigations of crimes such as assault occurring within facility.
  • Managed prisoner transfers and court appearances, protecting officers, inmates and general public from harm.
  • De-escalated disturbances with verbal and physical response strategies.
  • Conducted headcounts to ensure each prisoner was present.
  • Coordinated safe visits by family members, legal representation and volunteers.
  • Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.

Head Housekeeper

Belhurst Castle
07.2004 - 06.2008
  • Kept team turning over rooms within [Number] hours, including replacing linens, collecting trash, replenishing supplies, and cleaning surfaces.
  • Verified cleanliness and performance of equipment with regular inspections and functional tests.
  • Managed paperwork, reports, and schedules for team of [Number] housekeeping staff.
  • Met CDC guidelines in establishment of effective cleaning protocols and procedures.
  • Upheld inventory control standards with regular counts and diligent tracking in line with budgetary guidelines.
  • Achieved deadline demands by preparing team schedules and delegating assignments.
  • Satisfied clients by carefully assessing needs and formulating plans to cover all requirements.
  • Monitored work-related risks, eliminated safety hazards, and reported larger concerns to direct supervisor.
  • Maintained strong team performance by orienting staff to department rules, policies, and procedures.
  • Coordinated full-scale deep cleaning throughout facility every [Timeframe].
  • Accommodated residents' needs and boosted revenue by offering various amenities and services.
  • Trained housekeeping personnel in safety operations for equipment and cleaning supplies.
  • Supervised ordering, storage, and use of housekeeping cleaning supplies.
  • Inspected employees' work thoroughly and retrained to close any skill gaps.
  • Maintained well-organized, presentable spaces with constant attention to detail.
  • Prevented spread of germs and active infections through consistent cleaning and sanitizing.
  • Controlled housekeeping supplies such as trash bags and chemicals, as well as reusable linens and replacement bedding.
  • Redecorated spaces for special events and new seasons.
  • Stayed efficient, keeping supplies organized and working from master cleaning plan.
  • Planned, prepared and served delicious meals and refreshments to employer.
  • Kept spaces elegant and clean with attention needs such as polishing silver and cleaning chandeliers.
  • Ran employer errands, including shopping for groceries, mailing packages, and coordinating dry cleaning.
  • Met guest needs by delivering requested items and cleaning up spills.
  • Completed thorough deep cleaning of floors, furniture and draperies [Number] times per year.
  • Identified advanced cleaning and maintenance needs with thorough inspections.
  • Laundered used linens and replaced with clean, fresh items.

Education

Masters Business Administration -

University of Pheonix
Pheonix, Arizona
08.2011

Communication

University of Pheonix
Pheonix, Arizona
09.2009

Skills

  • Leadership Experience
  • Communication
  • People Skills
  • Problem Solving Abilities
  • Collaboration Talent

Timeline

Customer Account Representative

Landis+Gyr
07.2023 - Current

Sales Associate

Fivestar Automotive
05.2021 - Current

Processing Operator

Frito lay
12.2018 - 05.2021

Sales Associate

Bob Rohrman Autogroup
11.2014 - 03.2018

Corrections Officer

Steuben County Jail
06.2006 - 08.2014

Head Housekeeper

Belhurst Castle
07.2004 - 06.2008

Communication

University of Pheonix

Masters Business Administration -

University of Pheonix

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KARRI M Baldwin