KARRI ERICKSON
Kingston,Idaho
Summary
Motivated, results driven leader with fourteen years’ experience leading operational … in primary care and specialty clinics. Highly organized and detailed with a passion for developing and implementing systems to support exceptional patient care, efficiency and provider and staff satisfaction. Skilled at building relationships with providers, clinic leaders and front line staff.
Overview
33
33
years of professional experience
Work History
Operations Manager
Primary Care, Kootenai Clinic
01.2013 - Current
- Responsible for financial and quality performance and daily operations of eight primary care clinics that employ 40 providers and 85 staff
- Oversee budget ….
- Responsible for practice integration: general surgery, neurology, ENT,
- Onboarding of new ambulatory providers
- Develop standard workflows to support pre-visit preparation, recalls, annual wellness visits, standing orders
- Develop reports for sharing practice performance with providers, supervisors and staff
- Achieved Patient Centered Medical Home (PCMH) Recognition for family and internal medicine practices, 2018; re-designation, 2019, 2020, 2021
- Achieved quality metric performance across
- Transitioned OBGYN clinic ultrasound reads to local radiology group improving compliance and increasing facility revenue
Manager
Kootenai Clinic
05.2008 - 01.2013
- Managed financial performance and daily operations of thirteen primary care and specialty clinics
- Prepared annual budget for each practice location
- Managed integration of private practices and new providers
- Achieved meaningful use requirements for all providers
Physician Resource Coordinator
Kootenai Medical Center
10.1998 - 05.2008
- Managed group purchasing program and paging and answering service for community medical practices
- Managed corporate cell phones and pagers
- Provided training and support to community providers and staff for hospital electronic health records and imaging system
- Facilitated problem solving and service improvement for physician services offered by Kootenai Medical Center
Clinic Coordinator
Post Falls Health Park
03.1997 - 10.1998
- Coordinated annual facility open house
- Scheduled appointments and registered patients for imaging exams
- Receptionist support for rotating specialty clinic providers
Administrative Assistant
Kootenai Medical Center
04.1990 - 03.1997
- Provided administrative support to Vice Presidents of Finance, Patient Care and Medical Staff Affairs
- Created monthly emergency department physician call schedule
- Coordinated weekly physician continuing medical education programs
- Coordinated employee activities and fund raisers
Clerk/Switchboard Operator
Kootenai Medical Center
09.1989 - 04.1990
- Registered patients for outpatient services and inpatient admissions
- Prepared patient charts for same day surgery procedures
- Compiled surgery charges for billing
- Coordinated pre-certification for hospital procedures with various insurance companies
- Assisted Foundation secretary with Festival of Trees planning
Education
Bachelor of Science - Business Administration
Lewis & Clark State College
Master’s - Business Administration/Healthcare
Eastern Washington University
Skills
Work flow planning
undefinedAffiliations
Robust process improvement team member, 2019
Member, Front Office Registration Committee of Excellence
Past Treasurer, employee communication committee
Past Chair, KMC family fund
Past Chair, KMC outpatient experience team
Past MGMA member
PROFESSIONAL HONORS
Employee of the Month, April 2001
Gallup employee engagement top quartile 2017, 2018, 2019 and 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Primary Care, Kootenai Clinic
01.2013 - Current
Manager
Kootenai Clinic
05.2008 - 01.2013
Physician Resource Coordinator
Kootenai Medical Center
10.1998 - 05.2008
Clinic Coordinator
Post Falls Health Park
03.1997 - 10.1998
Administrative Assistant
Kootenai Medical Center
04.1990 - 03.1997
Clerk/Switchboard Operator
Kootenai Medical Center
09.1989 - 04.1990
Bachelor of Science - Business Administration
Lewis & Clark State College
Master’s - Business Administration/Healthcare
Eastern Washington University
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