Summary
Overview
Work History
Education
Skills
Timeline
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Karri Granberry

Florissant,MO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience

Work History

Customer Success Coach

Spire
11.2022 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.

Brand Ambassador

Talent Tree
01.2020 - Current
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Red Lobster
10.2011 - 03.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

MBA -

Webster University
St Louis, MO
12.2013

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Service prioritization
  • Strong multitasking
  • Responsible Alcohol Service

Timeline

Customer Success Coach

Spire
11.2022 - Current

Brand Ambassador

Talent Tree
01.2020 - Current

Server

Red Lobster
10.2011 - 03.2014

MBA -

Webster University

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Karri Granberry